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VPN Disconnected
Hi, all
Is there any new known problem with readycloud? I'm struggling to connect to 2 different NAS systems remotely from my work PCs (2 different PCs) I am getting the dreaded online (VPN Disconnected) message and it's driving me daft
Thanks
The VPN disconnected was due to a problem with the VPN server. We resolved the issue middle of last week. Anything you are experiencing since middle of last weeks is unrelated to the main issue that occurred on the server at the end of January.
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I've just arrived to the office and now have this error on 2 machines. It works fine from home.
Netgear - when will this be fixed?
Same problems here. No connection....
Contacted Netgear
Territory Account Manager Benelux
probably end of life issue...........
Hello, I have contacted Netgear over the phone as we have a contract with them (we resell lots of their kit). I pointed the engineer to this thread and a specific ticket has been raised for this incidenet and is being dealt with. I haven't got an ETA but when I hear something I will post it here.
Many thanks,
Andy
I have the same problem, try this on 3 PC-s and one mac. The same story, on support in Poland - they are not interesting on helping me, because my 90 day's free support ended. I think I will contact with company which sold me this device, and exchange it on warranty.
P.S. they told me that I need to pay 70 EUR fee for such help, and they don't give me any warranty to solve it.
Dom
Hey Eveyone,
I was able to speak with someone at Netgear to see whats going on with the ReadyCloud VPN problem. The guy I spoke with said that this is a wide spread problem with no ETA at the moment. The good news is, they are aware of it and they currently working on it.
I was able to get login using the web portal of Netgear readynas.
Just found out about this myself!!
Customers are wondersing why backups are failing all over.
Spoke with NGear today 2.1.2017 at 1:50pm EST and asked why we did not get an email to our NG accounst letting us know.
The entire VPN is down for Readycloud clients though my android device can connect.
Regards,
Augie Grosso
Hey,
My readynas is way past the 90 phone tech support. When I called in they wanted me to pay to renew my phone support contract which it was going to cost me $150 just to find out if this "VPN disconnect" was an wide spread outage or was it just me. I was able to contact another department and they were helpful.
They still could not answer my question about notifying people when this happened or provide me a good time frame when they can have this resolve.I was ready for that to happen also but they did not have a chance as I exploded on them about the situation of no notifications on this little known or advertised issue, though the L1 support phone guys did not deserve it I feel bad now.
Regards,
Augie Grosso
Today, I received a call from NetGear support, with information that this well know problem, with world wide range. Technicals are working on it, buy ETA is not knowen yet.
ReadyNAS problem solved!!!! I'm able to login again.
Thanks for the update. I was able to successfully get connected through ReadyCloud VPN this morning. Now, I think that Netgear needs to give us all one year phone support to make it up to there awesome customers.
- ??
- How ?
Our ReadyCloud has started working too. I suppose I should be grateful but it has been out of order for a long time, and we've had very little advice from Netgear. Fingers-crossed that it stays running!
Mine is working as well ! hope it stays that way.
- I can access nas from iPad,can see and access all share folders other than photos = access denied ??
After rebooting my ReadyNAS RN212, I was able to re-establish remote connnections (i.e., ReadyCLOUD client showing "Connected (VPN)"). In my case, "rebooting" was (1) connect to device from the admin page and click the button to shut down (not restart, but let it shut down completely) (2) disconnect the power supply, (3) reconnect the power supply, (4) press the on/off button to start the device.
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