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Forum Discussion
Files inaccessible after 6.10.3 update on ReadyNas 424
Updated my ReadyNas424 to 10.6.3 now cannot see my files. I can login and see the shares but cannot browse the files. Cannot access from SMB either. I tried on one share to rollback but I get error message code: 28007010000 "Failed to rollback the snapshot. Rollback Snapshot command failed."
I've tried all sorts of ways to contact support but it is impossible. Help please!
Many thanks and stay safe!
26 Replies
sbircher wrote:
I tried on one share to rollback but I get error message code: 28007010000 "Failed to rollback the snapshot. Rollback Snapshot command failed."
Try downloading the full log zip file from the web UI. Look for BTRFS errors in system.log and kernel.log
Don't reboot the system, and don't try rollbacks or other things that update the data volume - your data is at risk, and anything that writes to the RAID array is likely to increase that risk.
Do you have a backup of the files?
sbircher wrote:
I've tried all sorts of ways to contact support but it is impossible. Help please!
Did you try using my.netgear.com
Thanks for the reply. Unfortunateley I think I've got a very old backup but I think its safe to assume I haven't.
I've looked in the log files and in the kernal log I can see the BTRFS errors. I've attached both the logs. I see that in the log summary on the web UI it suggests I have an error and backup the files. I'll try that.
As for the support - yes - I've been through the my.netgear but when I click the purchase button it goes to a page that says "No contracts to dsplay" ???
Here's the system log
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