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AlanBoats's avatar
AlanBoats
Aspirant
May 21, 2018

NAS won't boot

Hi, used my NAS for a few years now and then had problems connecting to it.  I logged into it and all was OK but showed a Firmware update was available so did the update.  All whet OK and could access the drive from all PC's then 2 days later could not connect to it.  Tried accessing the boot menu but no joy.  When powered up the blue power light comes on flashes the ACT light flashes then the blue light flashes again and then all the lights turn off.  The fan continues to run but other than that nothing.  Please can anybody help, thank you. 

6 Replies

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  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi AlanBoats,

     

    Can RAIDar detect the NAS? If it is not detected,

     

    1. Turn off the NAS

    2. Remove the drives (Note: Please label with its corresponding bay before you remove them.) and then power on the NAS

    3. Check if RAIDar can detect the NAS without the disks.

     

    Regards,

    • AlanBoats's avatar
      AlanBoats
      Aspirant

      Hi,

       

      OK steps 1 and 2 done.  

      When I restarted the NAS the power LED flashed 16 times, stayed on for about 7 seconds, flashed one more time and then the light went out.  No other lights flashed in the front of the NAS.  The fan still runs.

      I cannot see the NAS on my home network map.

      How can I check if RAID can detect the NAS without the disks?

       

      Alan

    • JohnCM_S's avatar
      JohnCM_S
      NETGEAR Employee Retired

      Hi AlanBoats,

       

      If you have the RAIDar installed on your computer, it should detect the NAS with a status of 'no disks detected'.

       

      You may download the installer here.

       

      Regards,

      • AlanBoats's avatar
        AlanBoats
        Aspirant

        John,

         

        RAIDar downloaded and launched.  It could NOT detect the NAS.

         

        Alan

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