NV+ (v1) PSU died

You should get instructions with the replacement PSU unit (or get given a link from support to instructions) but you can get them here: http://www.readynas.com/kb/faq/hardware/how_do_i_replace_the_stock_power_supply_on_the_readynas_nv

Please read the instructions carefully. If you do find it difficult to swap out you may wish to seek help from a friend.

Thanks for the instructions. Completed the swap of the PSU last night, shipping back the old failed PSU today. Powered up just fine, RAID resync underway, but all is well, mission accomplished. Cheers!

I had this same problem, quickly diagnosed via this forum. My NAS was six years old, but I was within the SN range, so I contacted NetGear. They immediately agreed to send me a new power supply, no questions asked. While I had anticipated a relatively small box, the PSU turned out to be the entire base of the NAS unit - all shipped quickly and at no cost to me. I found replacement instructions online, followed them, and the NAS started right up.

This is what customer service should be like. (It's especially notable because I've been going through the opposite with a rental car company that keeps forgetting even who I am.) My NV+ was expensive and it's a bit slow. But because of service like this, when the time does finally come to replace it, NetGear will be first on my list of options.

I just had the same experience as Evil Olverlord - very impressed with Netgear Customer Service...I was ready for a big fight with them, but they replied super quick via email - it was almost like IM and sent out a new PSU no questions asked - very impressed!

And that goes for me too! One phone call and they're sending out a new PSU no charge - and my ReadyNas is a unit I bought from Infrant well before Netgear took them over - that's around 10 years ago!! Well done Netgear - you've just got yourself a new loyal customer.

Just for completeness, the failure of the PSU was a pretty rapid affair. I first noticed a slight smell from around my desk under which the ReadyNas resides. Couldn't identify where it came from or exactly what it was, so got on with work. Left the room for about half an hour to come back to a very strong smell this time. A quick bit of sniffing around this time led me to the NAS. Felt the case temperature all around, but it was pretty normal. Ran Frontview to check temperatures of the drives and case, but these too were barely above their normal range. Next lifted the unit up of the floor and it was then that I found the base almost too hot to touch. Quickly powered down via the front panel power switch to avoid any possible damage.

Took the unit apart to get access to the PSU and sure enough, the heat sink cooling the switch-mode transistors was too hot to touch and the glue around the largest coil near this heat sink had charred and was falling off.

Noted that many of the electrolytic caps had bulging tops, so I guess it's safe to say that many had lost their electrolyte and hence capacitance. I'm assuming that this must have led to the run-away overheating that took place. The speed with which this all this happened is pretty alarming. As others have said and wondered, what could have happened if I hadn't been at home when this happened. No warning - the room was at it's usual air-conditioned 25 deg C, so no ambient heat trigger was involved.

Interestingly, after the PSU had cooled down, it would not restart the unit. I took a closer look at all the caps that had bulged tops and thought about replacing them, but their long and very skinny form factor raised doubt in my mind that I would ever be able to find replacements for them that would fit in the small space they occupied.

PSU arrived yesterday - just 2 days after my initial phone call. Unfortunately, it had been badly packed and was badly damaged - twisted base and bent PSU, looking as if it had been dropped from a considerable height. As the white box in which it comes does not have any foam wrapping around the PSU and as it had been shipped in a plastic bag without any bubble wrap at all, there was absolutely no protection against an accidental drop.

After notification, Netgear sent out another one the next day and it arrived with some bubble wrapping, but still not really enough had it been dropped badly. But luckily it had not come to any harm even though you could tell that it had been subjected to a corner impact where there was very little warp.

Both units came from the local branch here in Australia which explains the fantastic turn around time - well done Netgear.

After installation, I re-inserted all the 4 drives, and it booted up straight away without requiring a File System check. I guess I was very lucky that I was able to power it down whilst the PSU was still working, otherwise the FS check would have taken nearly a full day with my 4 x 2TB drives and nearly 4TB in use.

Gents,
I hope you all fill in the surveys for the helpful support agents, when your power supply is replaced
and case is closed.
It is important that this Forum conveys good news as well as bad.

Product page:
http://support.netgear.com/product/RND4 ... 29#wrapper

To open a support ticket / Ask a Question
https://my.netgear.com/registration/login.aspx



Thanks, Marto

Hi Marto,

Yes, certainly done so and given top ratings where they were due - the 2 support staff that helped me out. Did mention in the comment field of the survey that the local supplier had to improve on his packaging skills.

Just had my 2010 NV+ (v1) PSU die yesterday. Been in contact with Support online and they are inquiring if fan is not moving or if I smell anything. The ReadyNas is completely dead, no power, no light, no fan. So hopefully support can resolve and get a replacement PSU out to me. Sounds as if everyone has had very good luck with Netgear Support. I guess I should have called as it does seem to take 24 hours for anyone to respond to my updated support ticket.

My PSU died today. I was rebooting it when i had a loud crackle/bang/pop and the smell of fried electronics.
I can no longer boot up the NV+, there is no power at all.
very very fortunately, the warranty runs out end Mar 2014.

i'm in singapore; how do i get the psu replacement?