NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NV+ (v1) PSU died
Hi ReadyNASians,
So my faithful NV+ died a few days ago due to the PSU overheating. I was greeted with the familiar smell of melted PCB components and found my ReadyNAS powered down and unable to power back up again. I had recently moved the NAS to a new location that had a warmer ambient temperature that must have contributed to the failure. Afterwards I found Yoh-dah's post / service advisory (http://bit.ly/MEBCzt) which i had been blissfully ignorant of for 5 years. I am probably one of the minority of users here who bought their ReadyNAS from Infrant (in Australia), not Netgear.
I did call Netgear for support after I read the advisory. I gave them the serial number which they said was actually an NV, not an NV+ :S. I also mentioned the advisory on the PSU, but they would not offer any help. It's probably to old anyway.
So I followed the advice at Bott's blog (http://bit.ly/NRFSb4) and was very easily able to mount and access the drives http://i48.tinypic.com/122ya7m.jpg.
I did try a couple ATX 1.x PSU's to power up the NAS in the course of troubleshooting until I learned that ReadyNAS PSU's were wired differently.
So from here I am slowly recovering my data and I am pondering the following questions/courses of action. Your recommendations please.
So my faithful NV+ died a few days ago due to the PSU overheating. I was greeted with the familiar smell of melted PCB components and found my ReadyNAS powered down and unable to power back up again. I had recently moved the NAS to a new location that had a warmer ambient temperature that must have contributed to the failure. Afterwards I found Yoh-dah's post / service advisory (http://bit.ly/MEBCzt) which i had been blissfully ignorant of for 5 years. I am probably one of the minority of users here who bought their ReadyNAS from Infrant (in Australia), not Netgear.
I did call Netgear for support after I read the advisory. I gave them the serial number which they said was actually an NV, not an NV+ :S. I also mentioned the advisory on the PSU, but they would not offer any help. It's probably to old anyway.
So I followed the advice at Bott's blog (http://bit.ly/NRFSb4) and was very easily able to mount and access the drives http://i48.tinypic.com/122ya7m.jpg.
I did try a couple ATX 1.x PSU's to power up the NAS in the course of troubleshooting until I learned that ReadyNAS PSU's were wired differently.
So from here I am slowly recovering my data and I am pondering the following questions/courses of action. Your recommendations please.
- Is that service advisory still valid? I'm not so inclined to chase Netgear about it given the age of the unit, but am I entitled to any support for this anymore?
- My ReadyNAS's mainboard and drive bay card appear ok. Could I buy a replacement PSU (I saw some on Amazon) and expect it to work ok?
- It looks like I will be in the market for a new ReadyNAS if the option above is not viable. Should i go with an NV+ v2 (or something better?) and will the drives from my old sparc NV+ slot in and gain access to the old array and data?
58 Replies
Replies have been turned off for this discussion
- Thanks Stephen. Just tried this and this works, for anyone who has a dead PSU ... this is DEFINITELY the route to go. Here's a pic of my temp setup while I frantically try to get data off of the box. This could very easily be modified (as OP indicated) as a perm solution, and honestly it would be if I didn't have the box being replaced.
<MOD EDIT- insert image tags>
- I'm glad it worked. The main issue for the perm solution is that you need to modify the back panel to let the cable through. And of course, you need to keep the power supply separate.
BTW, I tweaked your post so the picture is shown. - My NV+ v1 recently had the power supply fry as well! Can't boot it, smell of burning supply, it's done. Called Tech Support yesterday and opened a case. They are saying that they will send me a power supply to replace mine, but that the power supplies are not in stock currently. They say they are expecting them to be in stock in "middle of June", and that I should contact them again with my case number in mid-June. I guess I can wait, it's only a month out. We'll see if they definitely honor this and come up with these power supplies which seem like they are illusive. Oh well. The wait begins.
datamonkey wrote: My NV+ v1 recently had the power supply fry as well! Can't boot it, smell of burning supply, it's done. Called Tech Support yesterday and opened a case. They are saying that they will send me a power supply to replace mine, but that the power supplies are not in stock currently. They say they are expecting them to be in stock in "middle of June", and that I should contact them again with my case number in mid-June. I guess I can wait, it's only a month out. We'll see if they definitely honor this and come up with these power supplies which seem like they are illusive. Oh well. The wait begins.
Guy who handled my case said exactly the same thing, but opted to send me a new unit with a return label for free. With my infrant box, I had a warranty that apparently was still good "until 2015" for hardware. I'd check back in with them and ask them about getting a new unit like I did, especially if it was the same issue!- Hi
My PSU burned last year I changed it with a FLEX one :
Seventeam ST-220FUB
But infortunatly this model is now out of stock, I think this one could be ok :
PC FSP Fortron FSP 270 60LE - 270W, i.e. http://www.materiel.net/alimentation-pour-pc/fsp-fortron-fsp-270-60le-270w-76047.html
or better this one :
250W Replacement Power Supply for Seventeam ST-220FUB-05e, Netgear ReadyNAS RNR4475, G-Technology G-SPEED ES
http://www.newpowersupply.com/250w_replacement_power_supply_for_seventeam_st_220fub_05e_netgear_readynas_rnr4475_g_technology_g_speed_es-pr-1439.html
Regards
Franck - I'm in the same boat. Luckily I was able to get a replacement NV+ (v1 - silver chassis) from Netgear that I am RMA'ing the old one with shortly.
After confirming that the RAID architectures are the same, I wanted to verify the exact steps I need to follow in order to move my disks from older NV+ that has a bad PSU into the new NV+. Is it just as simple as inserting them in the same left to right order while the device is powered off and then powering it on? Or do I need to insert the first disk from the left first, power it on, then add the other 3 one at a time?
Old NV+: Infrant ReadyNAS NV+ model RNV2-S2-0000
New NV+ Netgear ReadyNas NV+ model RND4000-100NAS v3
Thanks - Insert them all while powered off, same order if known. Do not 'hot add' one at a time, or you will lose your data.
chirpa wrote: Insert them all while powered off, same order if known. Do not 'hot add' one at a time, or you will lose your data.
Thanks. I have the drives still in the old NV+ that has the dead PSU.
My main worry now is that the firmware that is on the replacement NV+ v1 is older than the one with the dead PSU. I had recently upgraded all the drives from 250GB to 1TB each and updated the firmware at the same time (v4.1.10 updated on 2012/11/10).
I suspect that the firmware on the replacement NV+ may be older and I don't want to risk corruption during the drive transfer.
I now need to find/obtain a spare SATA drive to put in the new NV+ in order to update the firmware to the latest version for NV+ v1 before I proceed.- Netgear Support person called me yesterday to say they now have the power supplies for the original NV+ in stock, and they are sending me one immediately. Hopefully, it's pretty easy to swap it out, and get my NV+ operational again. They want me to send back the failed power supply as well, and won't charge me for the replacement at all, which is very nice. Just wanted to post in case there are others waiting for these power supplies to come in. They are in now it seems! Cheers!
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
