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Forum Discussion
Solved
ReadyCloud says that my ReadyNAS 102 is offline, when it is accessible via IP address
Hi,
I've had this machine for over 3 years now and it has been working fine until a month ago.
I've noticed that my ReadyCloud program(app) on my Windows showing my ReadyNAS is offline. Then I logged onto the ReadyCloud Web interface and it is too showing my ReadyNAS is offline, however when I go to the DISCOVER tab on the web interface, I see my ReadyNAS and I could log on and manage the ReadyNAS.
In an attemp to fix the issue, I thought I could remove and re-add the ReadyNAS from my ReadyCloud account. However, I couldn't figure out how to add the said ReadyNAS back to my ReadyCloud account!!
Please help.
ReadyNAS 102
Serial: 3ER237ED00B63
Firmware: 6.6.1
Hello HungHsi,
There should be a leave button to click to unregister your main ReadyCloud account then when you turn the ReadyCloud back ON, it will allow you to enter your ReadyCloud account.
Just remember to backup data that your ReadyCloud invited users and your main ReadyCloud account stored to their home shares.
Regards,
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Thank you,
I've sent an email to the mentioned email address, but have not had any response since then. Would you be able to advise when is the outlook of a solution?Regards,
I've activated and rejoined ReadyCloud within ReadyNAS Admin page, using my ReadyCloud account.
However when I log into my ReadyCloud account, from both WebGUI and the desktop app, I don't see my ReadyNAS... I know NETGEAR tech team must be busy trying to resolve everyone's issue, but this is really annoying and is really poorly managed!
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