NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

arcturus1's avatar
arcturus1
Aspirant
Oct 27, 2013

Readynas NV+, fans only when powered on

My home was hit by lightning. I had my Readynas and all other equipment on UPS's. Unfortunately, I believe the strike managed to ride my home ethernet, and blew out a lot of things connected to it. When I power on my nv+, all I get is fans at full speed, no lights, no LCD display. There was also a home server that was on the same switch, but I have been able to power that back on verified the ethernet worked, etc, so I have some hope.

I need help deciding what to do / troubleshoot. So yes, it is a strong possibility this unit is toast, but that is not really my concern. my concern is the data on it. I have a majority of the important stuff backed up off site. But there is still a lot of data I want to keep that will be a pain to recreate.

First of all, I was thinking of trying to perform an OS reinstall, but I am concerned with destroying the data on the disks? ( I am hoping the disks are still good) Can I pull the disks out and then do the OS reinstall procedure just to be sure? Also, if I do the os re-install, will it still be able to read my disks?

Another option I have is a client of mine has a readynas nv+ as well. I think it is an nv+, but it may be an NV. That said, they decommissioned it a while ago, so I can use it to try and get at my data. What would be the procedure here? Would I need to do an os-reinstall on that unit, and then put my disks in ? If I do that, should it work?

Thanks so much for any help.

8 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    The NV should be able to access the data. Label your disks by slot #. Use a scratch disk in the NV to update the firmware (if it is running something old...) Pop in the scratch disk by itself, update the firmware, and shut down. Then install your disks in slot order, and power up.

    You can also use the scratch disk to downgrade the firmware to the original version (if it is not too old).

    An alternative to the scratch disk is to simply update your friend's system before you begin.

    Haw many disks are installed btw?
  • Thanks for the info. As far as scratch disk. You just mean a random hard drive that works with the readynas I assume? The drives in the other nv or nv+ still work. They are just all failing and made the unit unstable. I can boot up enough to update the firmware I believe.

    In my unit I have 4 x 2tb drives.

    So basically get the other one up to latest firmware, and then put my drives in order and I should be good to go? Of course assuming my hard drives are good.
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Yes - the scratch disk can be any reasonable SATA drive. You won't be setting up RAID on it. If the firmware on the NV doesn't match the NV+, then the NV will attempt an OS reinstall - which you don't want.
  • Ok, I found that the readynas I plan to borrow is also an NV+. Now I should have no problem updating the firmware, but my concern is I really don't know what firmware I had on the one that died.

    Based on email alerts that I had setup, i see an alert for 4.1.10, and then an email the next day telling me to reboot to complete the install, so I must have installed 4.1.10. Then the next email alerts I see are a couple months of it telling me that 4.1.12 is available, which I never installed. Was there ever a 4.1.11? I don't think I installed it, but if it exists, it is possible. If there never was a 4.1.11, then I know for sure I had 4.1.10.

    If I was on 4.1.10 do I need to be on 4.1.10 on the new one in order to avoid an os reinstall, or should it be ok if I just update to the latest offered (4.1.12 I am assuming)?
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    If it sees a mismatch, you will get an OS reinstall.

    Anything between 4.1.10 and current will likely work - where you get into trouble is when the firmware on the NAS is really old (so you cannot go back).
  • Ok thanks. I actually just grabbed a copy of 4.1.10, and will put that on the borrowed NAS and hope for the best. I am pretty sure that is what I had.
  • Also, what are the ramifications of an OS reinstall? Will my data still be intact?
  • I could not get the new readynas to boot to check / upgrade firmware due to drive issues, but I was able to get it far enough in the boot sequence that raidar could see it, and lucky me, it was the exact same firmware version. So I powered it down, plugged in the disks from the damaged readynas, booted up, let FS check run overnight, and it is up on my network like nothing ever happened.

    Thanks for the help.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More