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Kardano's avatar
Kardano
Luminary
Apr 03, 2017
Solved

RN214 - No PHP and PHP apps on FW 6.7.0

After update FW to  6.7.0 (from 6.6.1) no PHP apps works. And no Web interface.

I Tried Reinstall OS - not hepling.

I Tried Factory default. (Twice) and config NAS.

Web interface is OK. after installing PHP app ai got this:

<?php
phpinfo();
?>

 

After install phpsysinfo   (istalled ok....)

no web page with info, only see this

<?php
/**
 * start page for webaccess
 * redirect the user to the supported page type by the users webbrowser (js available or not)
 *
 * PHP version 5
 *
 * @category  PHP
 * @package   PSI
 * @author    Michael Cramer <BigMichi1@users.sourceforge.net>
 * @copyright 2009 phpSysInfo
 * @license   http://opensource.org/licenses/gpl-2.0.php GNU General Public License
 * @version   SVN: $Id: index.php 687 2012-09-06 20:54:49Z namiltd $
 * @link      http://phpsysinfo.sourceforge.net
 */
 /**
 * define the application root path on the webserver
 * @var string
 */
define('APP_ROOT', dirname(__FILE__));

/**
 * internal xml or external
 * external is needed when running in static mode
 *
 * @var boolean
 */
define('PSI_INTERNAL_XML', false);

if (version_compare("5.2", PHP_VERSION, ">")) {
    die("PHP 5.2 or greater is required!!!");
}

require_once APP_ROOT.'/includes/autoloader.inc.php';

// Load configuration
require_once APP_ROOT.'/config.php';

if (!defined('PSI_CONFIG_FILE') || !defined('PSI_DEBUG')) {
    $tpl = new Template("/templates/html/error_config.html");
    echo $tpl->fetch();
    die();
}

// redirect to page with and without javascript
$display = isset($_GET['disp']) ? $_GET['disp'] : strtolower(PSI_DEFAULT_DISPLAY_MODE);
switch ($display) {
case "static":
    $webpage = new WebpageXSLT();
    $webpage->run();
    break;
case "dynamic":
    $webpage = new Webpage();
    $webpage->run();
    break;
case "xml":
    $webpage = new WebpageXML(true, null);
    $webpage->run();
    break;
default:
    $tpl = new Template("/templates/html/index_all.html");
    echo $tpl->fetch();
    break;
}

Can anyobe help me what is the problem? All other things works OK.

 

Aother installed Apps are:

NetData NT (working OK)

PHP (installed as 1st app - PROBLEM)

PHPsysinfo (installed as 2nd app - PROBLEM)

istat (working OK)

SMB Plus (working OK)

 

RN214

2x WD RED 3TB  (WD30EFRX)

Raid 1

 

I downloaded Logs.

  • Heino's avatar
    Heino
    Jun 22, 2017

    I installed the final firmware release and the problem seems to be solved.

     

    Thank you!

22 Replies

  • On RN204 and RN104 updates went OK. (from 6.6.1 to 6.7.0)

     

    precedure was identical:

     

    1. uninstall phpsysinfo app (withiut reinstall after FW update apps do not shows SMART data from HDDs)

    2. Install FW 6.7.0

    3. few minutes chceck if it is OK (it was)

    4. reinstall phpsysinfo app

            -there starting problems with RN214

                           - no admin web, connection refused

                           - RAIDar cannot download logs says that admin pass is wrong

    I created 2nd back up for data and Factory default unit twice.

     

    RN214 is about new (1month old) (registerred in our family other mynetgear account.)

     

    • Kardano's avatar
      Kardano
      Luminary

      I get Case no from e-mail: #28266785

       

      response from support:

       

      We have forwarded your support ticket with all of its details to the higher tiers for recommendation. According to the higher level, it is expected that some apps will not work right away for new firmware versions as the apps themselves may need to be updated. Before the official firmware 6.7.0 was released, the BETA version was posted publicly so that the app developers can do the necessary to ensure that their software works with the new firmware.

      Since PHP is a third-party app, the higher level recommends that you contact Poussin to consult the developers. With this issue that you are encountering right now, Poussin may have an update version or patch that they can provide to make the app work with the new firmware.

       

       

      ...maybe we all are missing something:

       

      PHP is 3rd party app, BUT this problem is on my RN214 unit only.

      I tested this RM 204 and RN104 which are arm units  - update FW to 6.7.0 OK, so it is PHP and other apps all OK

      This problem is in RN214 unit only.

      I could not recreate p[roblem on my RN204 or RN104. Using the same file for FW update and the same procedure.

      I think this may NOT be a problem of compatibility of the application with FW 6.7.0 (as all these apps are running OK with RN204 and RN104 units with FW 6.7.0).


      Is it possible that problem is apps + FW 6.7.0 +RN214??

      I have not another RN214 or RN212 unit to test it. But on Units RN204, RN202, RN104 and RN102

      I cannot replicate this problem. All is OK.

       

      When i factory default RN214 problem persist. If i change dives in RN214 problem persist.

       

      I have logs from RN214 i send them within support case. Can anyone look at those logs if there is anything that may help?

       

      Thanks.

       

       

      • JennC's avatar
        JennC
        NETGEAR Employee Retired

        Hello Kardano,

         

        It does seem it needs to be checked from the back end. I found the profile of this NAS and found that it has limited phone support until June 6 2017. I strongly suggest you grab this opportunity as they can have the case escalated to higher tier if needed.

         

        Regards,

  • Is there still a solution?

     

    I can't get php running on my RN214 OS6.7.4  (other apps: resilio sync and svn)

    In browser I can see only the php code too.

     

    • Kardano's avatar
      Kardano
      Luminary

      I dont know.

      RN214 is on production enviroment. I downgraded it to 6.6.1 and do factory default and full data restore.

       

      I wont upgrade to 6.7.x until problem with extreme slow defrag/balance is resolved. Defrag is in hours instead in minutes on the same unit.

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