Hello, I'm after a replacement power adapter for a NetGear RN31400, the same as what is in the link below. http://r.ebay.com/BE8Zvd Any advice is appreciated.

Did you try Netgear support? If you are the original purchaser they should replace it if it failed. All RN314 should still be under warranty.

Yes I have, and because I purchased it second hand the warranty is non-transferable which is ridiculous. On top of that they can't even provide me with advice on where to purchase a replacement adapter.

tranqme wrote: On top of that they can't even provide me with advice on where to purchase a replacement adapter. They really should sell some replacement parts. Seems to me that someone from Netgear should be able to provide a link to an adapter that is compatible. 12v 7.5a isn't that rare, the main issue is making sure the output cable is compatible and has the right polarity.

Hello tranqme, Unfortunately NETGEAR only provides warranty to the original owner of the product that is why they require sales invoice issued by the authorized reseller when authorizing replacement. They do not provide any support nor warranty to refurbished and pre-owned units, that's also why registration is non-transferrable unless it is proven that you have purchased the product from the reseller as brandnew/unused and sealed. You might want to check at NETGEAR Australia online resellers, perhaps they can sell power supply for your ReadyNAS 314. The part code of the power supply 12VDC,7.5A is 332-10581-01, some resellers use this part code. I hope this helps. Regards,

Netgear support supplied me with the same part code, although a thorough Google search has not been successful in finding one. I don't understand why getting a replacement adapter is so difficult, surely this is a common part and should be easily obtainable.

RN31400 Power Adapter #25564575 | NETGEAR Communities

13 Replies

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tranqme
Aspirant
Nov 05, 2015
I ended up purchasing a replacement adapter off eBay but my unit was faulty.

Where are you located? Might be able to help you out.
StephenB
Guru - Experienced User
Aug 10, 2015
Did you try Netgear support? If you are the original purchaser they should replace it if it failed.

All RN314 should still be under warranty.
- tranqme
  Aspirant
  Aug 12, 2015
  Yes I have, and because I purchased it second hand the warranty is non-transferable which is ridiculous.
  
  On top of that they can't even provide me with advice on where to purchase a replacement adapter.
  - JennC
    NETGEAR Employee Retired
    Aug 12, 2015
    Hello tranqme,
    
    Unfortunately NETGEAR only provides warranty to the original owner of the product that is why they require sales invoice issued by the authorized reseller when authorizing replacement. They do not provide any support nor warranty to refurbished and pre-owned units, that's also why registration is non-transferrable unless it is proven that you have purchased the product from the reseller as brandnew/unused and sealed.
    
    You might want to check at NETGEAR Australia online resellers, perhaps they can sell power supply for your ReadyNAS 314. The part code of the power supply 12VDC,7.5A is 332-10581-01, some resellers use this part code.
    
    I hope this helps.
    
    Regards,