Service Action to Prevent PSU Failures in ReadyNAS NV/NV+

chirpa wrote:
Mike, you should be fixed up now.

Chirpa, yes, many thanks for your help.

Once a PSU in a ReadyNAS NV+ in the affected range has been replaced is there anything that needs to be done to reduce the fan speed? Is it better to reverse the service action or not (suck or blow??) Raidiator 4.

Apparently my ReadyNAS NV+ which I purchased on the 13/07/2007 when it was available under the Netgear brand in Australia, appears to have its serial number with in the range specified.

Now I have the latest firmware installed on the unit which I assume has the minimum fan speed set so that the unit is kept cool.

But is there any way of monitoring the PSU so I can keep an eye on it from time to time in order to pre-empt it possibly blowing up ?

Should my PSU also be replaced regardless or should I just have a wait and see approach ?

Thanks

craigthomson wrote:

Apparently my ReadyNAS NV+ which I purchased on the 13/07/2007 when it was available under the Netgear brand in Australia, appears to have its serial number with in the range specified. Now I have the latest firmware installed on the unit which I assume has the minimum fan speed set so that the unit is kept cool. But is there any way of monitoring the PSU so I can keep an eye on it from time to time in order to pre-empt it possibly blowing up ? Should my PSU also be replaced regardless or should I just have a wait and see approach ? Thanks

I'm in the same situation. I've got a pre-netgear NV (now out of warranty) with a serial number in the danger range. I don't trust the thing (especially in a hot summer) so I don't even leave it on anymore when I'm not using it.

I see plenty of information as to how US customers go about getting help, but I tried Netgear Australia and they didn't have a clue.

jnewau wrote:

craigthomson wrote: Apparently my ReadyNAS NV+ which I purchased on the 13/07/2007 when it was available under the Netgear brand in Australia, appears to have its serial number with in the range specified. Should my PSU also be replaced regardless or should I just have a wait and see approach ? Thanks I'm in the same situation. I've got a pre-netgear NV (now out of warranty) with a serial number in the danger range. I don't trust the thing (especially in a hot summer) so I don't even leave it on anymore when I'm not using it. I see plenty of information as to how US customers go about getting help, but I tried Netgear Australia and they didn't have a clue.

craigthomson, call in and get an RMA setup.

jnewau, did you get a case # when you contacted Support? If so, please PM it to me.

If the unit is in range, there is no reason you shouldn't be able to get an RMA for it.

chirpa wrote:

jnewau wrote: craigthomson wrote: Apparently my ReadyNAS NV+ which I purchased on the 13/07/2007 when it was available under the Netgear brand in Australia, appears to have its serial number with in the range specified. Should my PSU also be replaced regardless or should I just have a wait and see approach ? Thanks I'm in the same situation. I've got a pre-netgear NV (now out of warranty) with a serial number in the danger range. I don't trust the thing (especially in a hot summer) so I don't even leave it on anymore when I'm not using it. I see plenty of information as to how US customers go about getting help, but I tried Netgear Australia and they didn't have a clue. craigthomson, call in and get an RMA setup. jnewau, did you get a case # when you contacted Support? If so, please PM it to me. If the unit is in range, there is no reason you shouldn't be able to get an RMA for it.

Chirpa

It's all sorted now, I still had a case open and I pointed them to this thread and I now have a replacement power supply. Thanks :)

I would just like confirmation that if the NV+ is in the noted range of serial numbers, the psu will be replaced through an rma process at the manufacturers's expense??
Even if out of warranty?

This seems to be the info on the threads however, the support person here in Japan seems to be getting mixed messages from Netgear.

If someone could confirm/refute, be much obliged.
Thanks.

Yes, if the serial number is in the range specified, the PSU will be replaced under warranty even if the system is out of warranty.

derek wrote:
Yes, if the serial number is in the range specified, the PSU will be replaced under warranty even if the system is out of warranty.

Well folks, I guess I came looking and found my answer here. My S/N is 000D-A201-21B4. By doing the hex conversion it gives me 58552558004 that falls between the range specified in previous posts ....

"If the number falls in the range of 58552553470 and 58552573952"

Chirpa, I'm getting the classic burning smells and my ReadyNas NV shuts down every 5 minutes.

Should I call for an RMA? As Derek states, will Netgear replace the power supply for free even though it is not under warranty anymore? How can I initiate this please?

Best wishes,
Ashwin

Ash, call the Support number I have listed below, give them your serial number and the PSU issue, they will setup an RMA for you.