Service Action to Prevent PSU Failures in ReadyNAS NV/NV+

Hi beisser,

Yes, I've calculated both of the PSU and it is within range.

Thank you for you help, awaiting any news from you.

Best Regards,
Gaiason

My PSU finally failed today, ironically the replacement arrived at my work but they wouldnt give me it without swapping for the old one. Of course that was at home, but hopefully tomorrow I can do the swap.

For those of you in the UK, it is worth bearing in mind if you do the swap it, they literally mean there and then, not send it back at your leisure.

For those that are interested, here is how it looked, you can see the scorch on the side of the yellow block with text and the black ring to left the left is all burnt out

gaiason wrote:
Hi beisser, Yes, I've calculated both of the PSU and it is within range. Thank you for you help, awaiting any news from you. Best Regards, Gaiason

I don't know if bessier or any of the Jedi's can offer any assistance with the Singapore support team. You will probably have to escalate it yourself.

dbott67 wrote:
gaiason wrote: Hi beisser, Yes, I've calculated both of the PSU and it is within range. Thank you for you help, awaiting any news from you. Best Regards, Gaiason I don't know if bessier or any of the Jedi's can offer any assistance with the Singapore support team. You will probably have to escalate it yourself.

i wont be able to help with this. it could even be that there is a different policy in effect in asia, who knows.

i can only speak for europe, where powersupplies get swapped if in range.

Even with the add-ons, my PSU fried on Friday. I understand Power Supplies going bad, but there was a burning smell and some smoke in the air. That's what freaked me and the wife out more, as this unit is in our home.

Now aside from that, I called Netgear (the number in Yoh-dah's signature) on Saturday morning. They transferred me about 5 times because I had forgotten to register my NV+ 1-1/2 years ago, but all in all, what a great experience. They were top-notch, helpful, fast and they fed-ex'd me a new unit overnight (where I'd send my old unit back). I was amazed given horrible experiences others have had.

Anyway, setting up the new unit last night and I was freaked out because none of my drives were showing up and I was very worried that the damage to the PSU would affect my drives. I followed their advice of replacing the drives in the exact same locations, but still nothing.

But this morning, I realized the unit they sent me had firmware 3.x running and not 4.x, as my drives are 1.5TB. So I'm upgrading the firmware now and when I'm home tonight, hopefully my data will return. But I'm surprised the new Netgear unit (my NV+ was an Infrant model) only had 3.x on it. Anyway, here's hoping the data is still alive and kicking. I just wished there was some warning or tech support would have told me about that as I almost called it quits and created a new share in 3.x which would have definitely harmed my data.

My ReadyNAS NV's PSU burned out a few days ago. At least I hope it is just the PSU.

I finally had a chance to open the unit to have a look at the power supply. It looks pretty much the same as the picture posted by matsleight, right down to the scorched yellow tape & white epoxy turned brown.
We were glad this happened while we were at home; it really freaked my spouse.

I just received an update an my case submission. I am to contact Netgear for an RMA. What number do I call? 888-NETGEAR or 866 number on the ReadyNAS support site?

Either number should get you there, the 866 might be a shorter path.

I had called the 866 number.

Again, I want to say how impressed I am with Netgear support. You guys did an amazing job. As an update to my previous post, after I updated my firmware, I still couldn't mount my drives but it did show there was data on it, so I felt relieved.

Anyway, a call to NetGear around 9pm and the first agent I talked with not only pulled up my RMA info immediately, but was actually my tech support person telling me with a new case I had to set permissions in Frontview. Well that did it. Fixed everything and my drives are perfect. These folks are knowledgeable, friendly, speak English and they get the job done. Amazing. Keep up the great work, but definitely solve the PSU failures.

chirpa wrote:
Either number should get you there, the 866 might be a shorter path.

Yep, I called the 866 number, got in touch with a support person located in Utah. I got the RMA number to swap the PSU.
I was hoping that I can just drive to Fremont across the bay to exchange the PSU like my friend did, but I have to send the PSU to Memphis.

I am glad that Netgear is still providing support for the old issues carried over from the Infrant days.

yukit wrote:
I was hoping that I can just drive to Fremont across the bay to exchange the PSU like my friend did, but I have to send the PSU to Memphis.

You won't find much in Fremont. We moved to San Jose last year. ;) And I wouldn't have any PSUs to swap with in the office, I have to do an RMA just like you when I need a replacement.