Service Action to Prevent PSU Failures in ReadyNAS NV/NV+

I need the documentation previously available through this link:  http://www.readynas.com/forum/viewtopic.php?t=10259
I had applied the Fan Min speed increase but that didn't save my PSU. So now that a replacement is on its way, I might as well also reverse the fan at the same time to help the new PSU last longer. Could the Jedi council send me the documentation? Thanks.

Here are the docs:

viewtopic.php?f=24&t=33375&p=187811#p187811

Hi Jedi Council,

As I have posted before, I have one of the NV+ units affected by this service action (serial 000da2012dd1). I bought it in the US but have since moved to Hong Kong. Here in HK, I guess it is covered by the distributor. However since I didn't buy it here they won't help me.

I have repeatedly contacted Netgear support through the interface. I have asked for a new PSU to be sent to me. After exchanges lasting 10-15 responses I still haven't gotten anywhere. The support guys don't seem very willing to help on this matter. First they have to investigate (takes 4-5 emails). Then they have to tell me to get it from a distributor here (takes 2 emails). Then I have to explain that I bought it in the US... Things just keep going round and round as I explain over and over the situation. I have even offered to give a US address so they can send the new PSU there.

This should be simple. How hard can it be to send me a new PSU? I am extremely frustrated. It should not take weeks to get a PSU. In my case it is taking weeks to get nowhere! At this point I would even be willing to BUY a spare part if it made the process easier.

Can somebody please help me with this? It has been months and I am still at square one.

I have opened a new case with reference 10361025.

Thank you.

dbott67 wrote:
Here are the docs: viewtopic.php?f=24&t=33375&p=187811#p187811

Do you have a suggestion on how I can get the answer regarding the order of the disks? I've racked my brain trying to determine in which order they should be placed back but I just can't remember. Is there a better forum to place an inquiry with the Jedi council? FYI, I was running 4.1.6 on the machine in question. I also happen to have a second NV but the "plus" version with the tiny display at the bottom. Is it possible to use my second NAS to test the disk order?

Thanks Mr. Junkie. You've helped me a great deal so far and I'm grateful beyond words.

evlnte wrote:
Do you have a suggestion on how I can get the answer regarding the order of the disks?

Unfortunately not. I have read multiple posts by the developers that it is not as critical as it once was. They have integrated a number of checks to make sure that the data will not get over-written, however, I can't offer any first-hand experience.

evlnte wrote:
Is there a better forum to place an inquiry with the Jedi council?

This is the place.... unless you want yoh-dah's home phone number! :lol:

evlnte wrote:
FYI, I was running 4.1.6 on the machine in question.

That's good, as it has the most checks for disk "signatures" to prevent accidental over-writing.

evlnte wrote:
Is it possible to use my second NAS to test the disk order?

Yes. faq.php#How_do_I_migrate_disks_over_from_an_existing_ReadyNAS_to_another%3F

evlnte wrote:
Thanks Mr. Junkie. You've helped me a great deal so far and I'm grateful beyond words.

You're welcome. 8)

Hi Jedis.
My PSU failed quite spectacularly today. There was a burning smell coming from my spare room and the ReadyNAS NV+ was off. Initially I thought it was the UPS so I took it out of the loop and plugged the power straight into the ReadyNAS. Bang!. It went off like a thunderflash, my ears are still ringing hours later. Thankfully my house is equipped with an RCD which tripped.

My first concern was for my data so I wanted to check whether it was just the PSU. I found an ATX supply and plugged that in instead. It starts to boot at least so powered it back down immediately. So how do I get a replacement PSU in the UK? Mine is a Netgear branded model (purchased 4/Sep/07) so should be covered by 5 year warranty but is just outside the serial number range known for failures (000DA20168E9)

I tried the UK Netgear support line and having navigated the voice menu it says all lines are busy and just hangs up (annoying, a choice of holding or a call back would be nice). After tiring of this I raised a ticket online (10446657) and got a generic response. I am travelling on business from Tuesday so I'm hoping someone can tell me the procedure so I can ask one of my colleagues to take care of it while I am away.

Update: I got an email from Netgear UK support this morning telling me to call (the number quoted on the emails is out of service and has changed, Netgear need to update this) and they just wanted an address to send a new PSU to. No need to return the old one, no quibbles on proof of purchase or validity of warranty. It's a shame the PSU's are such crummy quality but at least the after sales support does not add insult to injuring. Great service.

Starlionblue wrote:
I have opened a new case with reference 10361025.

Just as an FYI, no one has contacted me. This is starting to get very annoying. I really don't want to end up like poor maxlyth... :shock: :cry:

Help?

Instructions should come with a PSU. You can also find them here faq.php#How_do_I_replace_the_stock_power_supply_on_the_ReadyNas_NV%2FNV%2B%3F

You can try PMing a Jedi such as Chirpa who may be able to add a note to your case to help speed your case along if it takes too long.

Remember It's the weekend atm.

maxlyth wrote:
Mine is a Netgear branded model (purchased 4/Sep/07) so should be covered by 5 year warranty but is just outside the serial number range known for failures (000DA20168E9)

It would be covered. The units within the known range would actually be covered outside of the warranty.

mdgm has linked to the instructions for the PSU replacement. Hopefully, you can get the RMA issued on Monday and get this taken care of.

Starlionblue wrote:
Starlionblue wrote: I have opened a new case with reference 10361025. Just as an FYI, no one has contacted me. This is starting to get very annoying. I really don't want to end up like poor maxlyth... :shock: :cry: Help?

So they closed that case. I have opened a third case for the same issue. #10453433.

It boggles the mind how the support techs at Netgear cannot seem to solve this. It's quite simple:
- Ask me where to send the new PSU.
- Done!

Gah...