If you're having problems getting ReadyNAS Photos to work, see if any of the following tips will help.1. If you are in User or Domain security mode, and you don't have "public" or "guest" access enabled for the [media] share, you will need to specify a login and password to connect from the ReadyNAS Photos desktop software. The login and password should be what you would normally use to connect to the [media] share.2. If you are in Share security mode, and you have a password set for the [media] share, when connecting from the ReadyNAS Photos desktop software, leave the login field blank, and enter the share password.3. If you are in User or Domain security mode, and you are an account on the ReadyNAS with the same user name but a different password as what you are using on your PC, you will need to change the password to be the same.4. Make sure [media] share has read/write privileges over CIFS.5. If you have installed a pre-release version of RAIDiator that had ReadyNAS Photos support (shame on you since we never really released it ;-) ), and you're having problems with the READYNASPHOTOS database, you will need to remove the ReadyNAS Photos add-on, and re-install the add-on from here.

Yoda,I have just installed firmware version 4.01c1-p1 and enabled the ReadyNAS Photos. I can import photos, have created and shared an album and got the email to view the album. However, when i click on the link, it tells me that my user account is offline. I have guest access enabled for the Media share and have also tried the steps you outline. I am logged into the ReadyNAS desktop software, same result. Any ideas on why it keeps telling me that my user is offline? I have attempted to sniff the IP packets to search for ports that might be blocked in my firewall, however in other form notes they seem to indicate that opening ports is not necessary. Any other thoughts? Thanks!

BusaBoy wrote:Yoda,I have just installed firmware version 4.01c1-p1 and enabled the ReadyNAS Photos. I can import photos, have created and shared an album and got the email to view the album. However, when i click on the link, it tells me that my user account is offline. I have guest access enabled for the Media share and have also tried the steps you outline. I am logged into the ReadyNAS desktop software, same result. Any ideas on why it keeps telling me that my user is offline? I have attempted to sniff the IP packets to search for ports that might be blocked in my firewall, however in other form notes they seem to indicate that opening ports is not necessary. Any other thoughts? Thanks!Try downloading the addon from http://www.readynas.com/addons (4.1) page and installing that.

Hi, newbie here. Just got my top whack RNR4410 4TB ReadyNAS rack mount jobbie and am consolidating my files and learning how to use it. The Photos feature is very exciting, considering I do part time photography and have accounts on SmugMug and Flickr.I have a fast internet uplink, so I am very curious on using the NV instead of (or as well as) the commercial services.Firstly can you point to a URL describing what this does exactly? Or even not exactly :D So far I think, it should allow external access, and it creates downsized versions of jpg files.Some simple questions, which may be answered eslewhere(?) include:1) What do I need to do on my NAT Router to allow access from outside?2) Can I choose who can see what? By group or user id, eg parents can see family photos, but not the public.3) What control or choice do I have over the templates and logos?4) On first look, it seems that the gamma was way over contrasty, is the user setable?5) Can I leverage the second network port for external access? Perhaps route external requests to here?6) If I have a static external IP, can that be useful?Thanks heaps. This is a really exciting piece of kit!ps: I've loaded a few photos. Imported them into an album and then shared them to my user id.I then remote connected to a customer's PC using LogMeIn, and installed the ReadyNAS Photos java app, and logged in, but couldn't connect to my home NAS. Any clues?

You shouldn't need to mess with your router. Photos are only shared to the folks you invite, so these folks can always see the album you had shared unless you remove the shared album. You can find out more info here if you haven't already looked.With regard to it not working, try getting the latest add-on image from here and re-install the add-on.

Tnx! I downloaded the app only yesterday, so it should be reasonably up to date. I am still in Discovery mode.

ReadyNAS Photos troubleshooting tips

107 Replies

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mveng
Aspirant
Dec 22, 2009
Though I used ReadyNAS Photos before, I have been unable to use recently.
When I log in after I input my user name and password (which are the same for the Media share), I get authenticated and then I get the following (with minor edits to protect privacy):
"Unable to connect to media/Pictures share on [correct address for the ReadyNAS...]"
When expanding the error message I get:
share=[hostname=[ReadyNAS address], share=media, folder=Pictures, username=[correct user name]], exit code=[17], error=[mount_smbfs: mount error: /Users/.../Dekoh/mnt/[username]55965979/media: File exists ]"
I tried to login as a different user and received the exact same message (with the different user name obviously).

I am using a macbook with ReadyNAS 600 with the RAIDiator 4.1.6 [1.00a147] and I already uninstalled and reinstalled the ReadyNAS Photos application and stopped and restarted the service on the NAS.

Any suggestions as to next steps?
minerva
Aspirant
Oct 19, 2009
Can you send me in a private message the install.log thats in C:\Dekoh (win) ~/Dekoh (Mac) folder ?
erlangerboys
Aspirant
Oct 19, 2009
Hi, Just recently installed a readynas duo. Have enabled the photo service and downloaded the desktop software. It get around 30% of performing the install and then exits with an error suggesting delete a folder and try again. The error being generated is identical to the posting on this thread from NOTSURE of 11 Feb 2009. I have made sure that all versions of the software and firmware are as advised on this site.
Cheers
Andy
beck2oldschool
Aspirant
Sep 02, 2009
No
k_3po
Aspirant
Sep 02, 2009
Hi Micheal,

For the browser on your desktop to connect to be able to connect to internet, do you need to enter set any proxy server?

/k-3po
beck2oldschool
Aspirant
Jul 22, 2009
Hi minerwa,
when the check at "authentication neccesary" is not set, I get the message as written in first post.
When I set "authentication neccesary" and fill in the credentials of the NAS Admin I get the error message "A connection to ReadyNAS Photo Share is not neccessary, yet. Is the ReadyNAS Photo Service active? share=[hostname=192.168.100.33, share=Dekoh$, username=admin], exit code=[2], error=[Systemerror 2221. ]"
The Service is started ;-)
On the media share everyone has full access. All Subfolders has inherit the rights of the "media" share.

Michael
minerva
Aspirant
Jul 22, 2009
Hi Micheal,

Does the user you are connecting to ReadyNAS as, have read & write permissions in media share ?

Does user name or password have empty spaces or ':' or '@' ?

In both these cases, the above error message is shown. This will be rectified.

-minerva
beck2oldschool
Aspirant
Jul 22, 2009
Hi @all,
I have RAIDiator 4.1.4 and ReadyNAS Photos 2.2 installed.
At this Site: http://localhost:81/readynas/template/index.jsp?pageId=settings I click on "connect". There are several messages.
"Authentication successfully"
"Configuration of ReadyNAS will be validated..."
and after a while: "By establishing a connection a problem has occured - Connection to readynasphotos.com must be possible. For the first connection to ReadyNAS, a Internetconnection is necessary"
It is possible to connect to readynasphotos.com from my localhost. I have no deny-messages in the firewalls logfile. The right standard Gateway is set on the readynas. Also the DNS server etc. When I try to look for new firmware, the readynas connect also to the internet, so I think the connection is of course possible.
What can be the problem?
Thanks in advance!

Michael
minerva
Aspirant
Jun 16, 2009
Hello mullinsworld:

Following is my answer to the similar question :

viewtopic.php?f=36&t=20605#p112984

Let me know if that helps.

-minerva
shumbies
Aspirant
Jun 16, 2009
Hi mullinsworld,

Check the post before mine where minerva says
Can you see if my reply to a previous posting here will help?
. If you click on the hyperlink contained under the word "here", you will be taken there. I had what I think is a similar issue to you and this cured my problem.

Hope this helps.

Cheers

shumbies

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ReadyNAS Photos troubleshooting tips

107 Replies

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