ReadyNASRemoteUpgrade.exe disables network adapter

Leaf solution works perfect:)

I thought I'd chime in and mention I'm also having this issue.

I have to deliver this to a client next week. I am getting out my receipts. If you guys don't pull your heads out by Friday I will have no other option than to return the device.

The manual fixes above are absolutely not acceptable.

UscholdM wrote:
Summary: if loading the leaf network adapter software brings back the Internet and gets RNR working again, isn't this an an ideal solution?

Not Ideal at all. This requires me to install software I will also have to update. If this is to be the status quo Netgear needs to inform us of such.

I'm supposed to explain to my client that her new device is non functional without 3rd party software until Netgear pulls their head out of their ass?

How does that make me look?

Like I didn't do my research and recommended a crap product.

I'm starting to feel the same way.

Even if they do fix it I have to either postpone the install, or install it with the caviat that I have to return to install whatever update fixes this and remove the leaf networks driver.

Summary:

This makes a ton more work for me and makes me look less professional because NetGear did a poor job of testing their updates. If this happens again after install I'll be making an unscheduled, probably unpaid support visit.

In short it's only "Ideal" if you're a single tech capable person using it. If you're a non tech user or a consultant servicing non tech users this is your worst nightmare.

TEST YOUR UPDATES BETTER NETGEAR.

Same issue here...I used Windows 7 system restore and was able to regain internet access...I do not want to run a Kludge fix.
I have purchased 3 Netgear NAS units and would appreciate an Immediate response from Netgear or all my planned future purchases will be with another manufacturer (Synology,etc..)

Sorry Netgear...but some people really got pissed off about this..

I have the same problem with remote on windows 7 64bit. NETGEAR - please fix it soon!!!!!!!!!!!!!!!!!!! its very important for my business customer. I need working NETGEAR remote software, no patch by other software.

NETGEAR what is going on - are you sleeping ?

Do you know what weekend it is? It's Memorial Day Weekend in the US, so the ReadyNAS Remote developers are most likely taking a break over the long weekend and should be back at work today (Tuesday in the US). It's currently just after midnight over there.

mdgm wrote:
Do you know what weekend it is? It's Memorial Day Weekend in the US, so the ReadyNAS Remote developers are most likely taking a break over the long weekend and should be back at work today (Tuesday in the US). It's currently just after midnight over there.

I didnt know it but why do they publish a sticky update immediately before they leave the office for several days ??? :rofl:

We are speaking about business servers....

mdgm wrote:
Do you know what weekend it is? It's Memorial Day Weekend in the US, so the ReadyNAS Remote developers are most likely taking a break over the long weekend and should be back at work today (Tuesday in the US). It's currently just after midnight over there.

Do you think anyone who is paying me cares what weekend it is?

Or that that excuse will fly when I have to explain my install date has to move back?

If they weren't prepared to deal with the fallout of FORCING a patch (an improperly tested patch at that) on a Friday before a holiday with staff on hand to fix issues they should have released it on Tuesday. I find the Memorial Day weekend timing to be further evidence of their incompetence not an excuse to give them leeway.

This untested patch sure is a spit in the eye for people who view the obscenely short and out of date HCL as a pain in the ass. NetGear seems to take Years to certify a new hard drive model. But when it comes to breaking all Windows 7 Clients with an untested RNR update it gets forced on a Friday before a holiday weekend causing 3 days of downtime with no recourse.

I'm guessing netgear ruined more an one consultant's Memorial Day weekend with this patch. If I were one of them I'd be looking for an apology.

As it sits I won't be recommending these devices until I see evidence of proper patch testing and reliability of the RNR service. If NetGear ends up costing me a weekend due to negligent patch testing procedures how can I really recommend it's products in good faith? Nevermind the weekend. What if the dimwits cost me business?

Not acceptable.

I'm just a ReadyNAS user and I am surprised that they released an update just before a long weekend. I mentioned the "Memorial Day" weekend as a reason why no one from NetGear had come onto the forum to comment on the issue in response to the post by Dilas immediately above mine.

It's about six thirty in the morning at NetGear HQ, so hopefully it should be just hours before a Remote expert visits the forum.

As for testing new hard drives, that requires a great deal of time and expense to do properly. NetGear doesn't add drives to the list on a gut feeling, they test them thoroughly.