ReadyNASRemoteUpgrade.exe disables network adapter

mdgm wrote:
I'm just a ReadyNAS user and I am surprised that they released an update just before a long weekend.

I was really surprised too. My guess (giving them the benefit of the doubt) is that something automated took place which pushed out the update and that it happened to fall right before Memorial weekend (unintentionally). It still really stinks and as many have noted it doesn't give a very good impression of Netgear ReadyNAS. But I'm almost hoping that it was something more like the automated accident scenario as that is more palatable to me than if someone were just careless.

OK, I have seen this problem too. I have multiple Dell 4200 machines that use this software to access remote NAS devices. I looked in Device manager and this leaf firewall driver is showing errors on all of my network devices. I looked at the Leaf device and it says "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)". It looks like the firewall installation released with this upgrade is not digitally signed so it is blocking connections some how. This is a pretty ugly situation because once upgraded, I am assuming that this will be global with all NAS devices.

Wow. I wonder how many other people can't even connect to the internet due to this clusterf**k. I can understand that updates sometimes fail. But to take out LAN and wireless network adapters along with a failed update is huge.

I've been casually evaluating RNR as a feature which would be key in deciding to purchase a ReadyNAS for a school group I work with. That obviously won't happen now. My faith in Netgear has been seriously set back. I'm not jumping ship, but I'm not sure how I can count on Netgear for mission critical applications after this incident.

mdgm wrote:
As for testing new hard drives, that requires a great deal of time and expense to do properly. NetGear doesn't add drives to the list on a gut feeling, they test them thoroughly.

I only quoted you because the "awww shucks" attitude about this blunder needs to stop. This is a prosumer product and I expect professional support of it's functions.

I only bring up the HCL because it seems they DO spend a great deal of time and expense to do it properly. They don't seem to give the same weight to properly testing their RNR updates. If they had even tried installing it on a win7 64bit system they would know it breaks the network connection completely every time without fail. If they're so meticulous about the HCL why are they so lax on testing this RNR update?

For now, please use previous version 1.6.5.11 which one you can download, here https://remote.readynas.com/download.html. We are working on issues and soon we will resolve it.
Thank you for understanding.

Yes, ok, but if forces you to upgrade. We cannot use the old version. What do we do?

webameba wrote:
Yes, ok, but if forces you to upgrade. We cannot use the old version. What do we do?

I uninstalled both the Leaf Networks software and the ReadyNas Remote software and then reinstalled the version linked above and it didn't force me to upgrade to the next version.

I uninstalled Readynas Remote and installed the stated version and now I can connect again...

Thanks for the temporary fix...

Regards,

Stretchjr

Is anyone from Netgear monitoring this?
OK, so the updated download no longer forces the disabling upgrade but the Leaf Nework adapter appears to be blocking all traffic from my ReadyNas to the internet....therefore disabling Remote.

I cannot even begin to configure the add on since the ReadyNas can't see the internet through my router, so even though I have an account and am online with ReadyNas Remote it cant connect so I cant add myself to the ReadyNas as a user.

I see a lot of Windows 7 issues arount the forums, especially for those running X86 like me. None of the downloads or config suggestions helps. I dont have a static IP or anything unusual - but either my router or an adapter config issue is blocking access.

My Leaf Networks Adapter status shows No Network Access for both IPv4 and IPv6 connectivity. (The gateway field is already blank so that one doesn't work...)

Do I need to get into port forwarding on my router?

kingbadger, this sounds like a separate issue.

Did you try configuring the add-on before you installed ReadyNAS Remote? If you have email alerts configured on the NAS do these get sent? If you go to System > Update > Remote in Frontview are you able to check for firmware updates?

What version of RAIDiator and what version of ReadyNAS Remote on the ReadyNAS?