I am just configuring a new ReadyNas and had set up ReadyNASRemote when it informed me I had to upgrade. I just downloaded and ran the upgrade but it modifies and disables the network adapter and I have to unistall it to get my network & the internet back. Not good Netgear...please fix this ASAP as it will not allow me to run the regular download without upgrading.

You are not alone. I've just spent over an hour troubleshooting this extremely frustrating problem. I only have a partial fix thus far:-Go to Network Connections.-Go to Properties for you Local Area Connection.-If things are the same for your problem as mine you will see that the new Remote installer is incorrectly adding the NETGEAR Firewall Driver to your LAN connection. It is NOT supposed to do this as this is only for the Remote network adapter. Uncheck that box and then click OK.-You should now have restored network access.However, if your situation is like mine, you will still not be able to use Remote. I am consistently getting a "Initialization Failed. Error code: -3" message.For other's reference: the version that we are being forced to upgrade to is 1.6.5.16. Trying to go back to 1.6.5.11 does not work because it just tries again to force the upgrade. This is a pretty frustrating experience currently. :( Hopefully someone from Netgear can help us out. I depend on ReadyNAS Remote quite a bit, so the recent events are very disappointing.I hope the above is helpful to you! :)

I too am having the same issuesNetgear..please fix

A little update:I just checked another computer (which has not yet forced me to upgrade the ReadyNAS Remote client software) and on that computer the NETGEAR Firewall Driver is installed for the LAN connection too, so I spoke incorrectly when I assumed that it should NOT be installed for the Local Area Connection. This does not, however, answer the question as to what has changed in the install process of this new version of Remote that causes a conflict with the other network adapter.The NETGEAR Firewall Driver is the same version on both computers: 6.0.1.41(08/11/2010). So I am guessing that the problem is not with this driver itself, but in something else.I am guessing that disabling the driver in the LAN connection may contribute to the Remote software no longer working, but until I find another way to still have my network connection work I am not going to re-inable that driver.

I am having the same problem. The ReadyNAS Remote upgrade modifies the leaf network, according to the installation log. Uninstalling Remote restores the network connection to normal. This is a serious flaw in the upgrade.

What firewall software is everyone using? I just recently upgraded to the latest Norton suite (provided by my internet provider). The firewall rules are different between the computer with the old ReadyNAS Remote client and the computer with the new client and all the problems. I tried changing the firewall rules to match the computer that works, but that did not have any effect.

ReadyNASRemoteUpgrade.exe disables network adapter

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kingbadger
Aspirant
Jun 05, 2011
mdgm, thanks -

Yes, I can check for firmware updates "The system is already running the latest firmware. Click Perform System Update if you wish to proceed with the update anyway." (so I see your point - to do this the ReadyNas must be getting to the internet)

But I cant configure the add on - I get the message "ReadyNAS Remote could not connect to the ReadyNAS server, please check your internet connection and DNS settings. If the ReadyNAS is behind an HTTP proxy, please make sure you have entered correct proxy server settings" when I try to "Manage ReadyNas Remote".

But I am not using a proxy server. My internet connection is straigtforward DHCP - dynamic with DNS provided automatically by my ISP

Radiator is 4.1.7, ReadyNas Remote is 1.6.5.16 (both are latest updates) the add on version on the NAS is 1.0.9.51
mdgm-ntgr
NETGEAR Employee Retired
Jun 05, 2011
Under Services > Installed Addons you should see the version of ReadyNAS Remote installed. I believe the latest is 1.0.9.51.

You can download the latest version here: https://remote.readynas.com/download.html

You want the Sparc (not x86) version of the add-on. Installation is via System > Update > Local.
kingbadger
Aspirant
Jun 05, 2011
Sorry, I just spotted it - I already have this version. I did try the X86 version but it found a checksum error and would not install, so I am on the latest Sparc version.
mdgm-ntgr
NETGEAR Employee Retired
Jun 05, 2011
Could you try installing the latest Sparc add-on over the top of itself?
kingbadger
Aspirant
Jun 05, 2011
will do
kingbadger
Aspirant
Jun 05, 2011
I just did it - I downloaded it again using the link you provided, installed it sucessfully over the top of the previous on the NAS but still see the same message when I try to "Manage". It gees through "getting Version" then "Checking registration" then a dialog with "ReadyNAS Remote could not connect to the ReadyNAS server, please check your internet connection and DNS settings. If the ReadyNAS is behind an HTTP proxy, please make sure you have entered correct proxy server settings" comes up

Puzzling.
mdgm-ntgr
NETGEAR Employee Retired
Jun 05, 2011
If you look under Network > Global Settings are the Default Gateway and DNS Settings you see the NAS has picked up from your router correct?

If you download your logs (Status > Logs > Download all logs), extract the zip contents and open network_settings.log do you see a LeafNets adapter with an ip address 5.XXX.XXX.XXX?
kingbadger
Aspirant
Jun 05, 2011
Yes, default gateway is showing as 192.168.2.1, as is DNS 1 (DNS 2 and 3 are blank). This is the correct IP for my router.

But no leafnets adapter - with any IP address. Below I pasted the log, but in Control panel>Network and Internet>Network Connections I can see the adapter. It is "enabled" but its status says "No network access".

eth0 Link encap:Ethernet
inet addr:192.168.2.3 Bcast:192.168.2.255 Mask:255.255.255.0
UP BROADCAST RUNNING MULTICAST MTU:7936 Metric:1
RX packets:10953062 errors:7 dropped:7 overruns:0 frame:0
TX packets:4034786 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:4152413659 (3.8 GiB) TX bytes:4092504474 (3.8 GiB)
Interrupt:41

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:2357957 errors:0 dropped:0 overruns:0 frame:0
TX packets:2357957 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:265082730 (252.8 MiB) TX bytes:265082730 (252.8 MiB)

JUMBO_FRAMES_eth0=1
SPEED_DUPLEX_eth0=AUTO_NEGOTIATION
mdgm-ntgr
NETGEAR Employee Retired
Jun 05, 2011
I would not post the HWaddr (i.e. MAC address of the ethernet NIC as this uniquely identifies your NAS).

Have you tried rebooting your NAS?
kingbadger
Aspirant
Jun 05, 2011
Thanks for warning me about the MAC address...duly edited.

Same problem but progress indicator seemed to get much farther - ie it was Getting Version then checking registration before the dialog pops up

It then pops up the advanced screen (for me to enter my proxy settings, if I had any) Dont suppose a device ID would help?

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ReadyNASRemoteUpgrade.exe disables network adapter

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