Dashboard/Frontview not working

Hello, I've been running a Duo v2 for the past 6 months with all running smoothly but today I can't access the main dashboard :( I put in the correct IP address, get the login screen and then the page goes to the loading Dashboard page (version 1.0.0.264) but never progresses on from that. Everything else seems to be working ok, I can access files normally from networked computers, can SSH into the Readynas, can run Logitech media server etc... Any ideas :?

I've been reading other posts so have already tried updating the firmware (it was already running 5.3.7 but re-installed) via SSH (complete novice with this type of access, so just following other posts on how to do it!!). Here's the results from:

# df -h
# tail /var/log/frontview/error.log
# cat /etc/default/services
# cat /etc/frontview/addons/addons.conf

Filesystem            Size  Used Avail Use% Mounted on
/dev/md0              4.0G  855M  3.0G  23% /
tmpfs                  16K     0   16K   0% /USB
/dev/c/c              1.8T  776G  1.1T  43% /c


[Sun Mar 24 10:50:56 2013] [error] [client 192.168.0.248] user admin: authentication failure for "/admin/": Password Mismatch
[Sun Mar 24 10:51:00 2013] [error] [client 192.168.0.248] File does not exist: /frontview/dashboard/images/scroller/style1-lr.png, referer: https://192.168.0.249/admin/
[Sun Mar 24 10:51:00 2013] [error] [client 192.168.0.248] File does not exist: /frontview/dashboard/images/scroller/style1-tb.png, referer: https://192.168.0.249/admin/
[Sun Mar 24 10:52:15 2013] [notice] Graceful restart requested, doing restart
apache-ssl: Could not reliably determine the server's fully qualified domain name, using 192.168.0.249 for ServerName
[Sun Mar 24 10:52:20 2013] [notice] Apache/2.2.16 (Debian) mod_ssl/2.2.16 OpenSSL/0.9.8o DAV/2 Axis2C/1.6.0 mod_apreq2-20090110/2.7.1 mod_perl/2.0.4 Perl/v5.10.1 configured -- resuming normal operations
[Sun Mar 24 11:19:45 2013] [warn] pid file /var/log/frontview/apache-ssl.pid overwritten -- Unclean shutdown of previous Apache run?
[Sun Mar 24 11:19:46 2013] [notice] Apache/2.2.16 (Debian) mod_ssl/2.2.16 OpenSSL/0.9.8o DAV/2 Axis2C/1.6.0 mod_apreq2-20090110/2.7.1 mod_perl/2.0.4 Perl/v5.10.1 configured -- resuming normal operations
[Sun Mar 24 11:20:23 2013] [error] [client 192.168.0.248] File does not exist: /frontview/dashboard/images/scroller/style1-lr.png, referer: https://192.168.0.249/admin/
[Sun Mar 24 11:20:24 2013] [error] [client 192.168.0.248] File does not exist: /frontview/dashboard/images/scroller/style1-tb.png, referer: https://192.168.0.249/admin/

USER_HOME_DIRECTORY=1
USER_HOME_DIRECTORY_FTP=0
USER_HOME_DIRECTORY_NFS=0
USER_HOME_DIRECTORY_RECYCLE=1
USER_HOME_DIRECTORY_RECYCLE_MAX_DAYS=0
USER_HOME_DIRECTORY_RECYCLE_MAX_SIZE=25000
DISALLOW_PASSOWRD_CHANGE=0
SAMBA=1
NETATALK=0
PROFTPD=0
RSYNC=0
APPGENIE=0
UPNP=1
APACHE=1
NFS=0
NFS_THREADS=1
HTTP_WEBSERVER_SHARE=
HTTP_WEBSERVER_SHARE_USE_PASSWORD=0
HTTPS_PORT=0
UPNPAV=0
READYTIVOD=1
BONJOUR=1
BONJOUR_AFP=1
BONJOUR_FRONTVIEW=1
BONJOUR_PRINTER=0
SNMPD=0
SNMP_ALLOW_HOST=
SNMP_COMMUNITY=public
SNMP_TRAP_DESTINATION=
ATALKD=0
AUTO_CHECK_UPDATE=1
BONJOUR_SUPPORT=1
CSV_USERADD_SUPPORT=1
DAAPD_SUPPORT=1
DAAPD=0
DISABLE_USB_SYNC=1
DISKCACHE=1
DOMAIN_SUPPORT=1
ENABLE_POWERON_TIMER_SUPPORT=1
FLASH_AUTO_COPY=0
FLASH_OWNER=admin
FLASH_PATH=Pictures
FLASH_SHARE=media
FTP_PORT=21
JOURNAL=ordered
LANGUAGES_SUPPORTED=en-us/utf-8,ja/utf-8,ko/utf-8,zh-cn/utf-8,zh-tw/utf-8,ru/utf-8,es/utf-8,pt/utf-8,de/utf-8,fr/utf-8,it/utf-8,nl/utf-8,pl/utf-8,cs/utf-8,sv/utf-8
LANGUAGE=en-us
MONITOR=board_temp,fan,disk_full,quota_exceeded,disk_temp
NTPDATE=1
RESYNC_UNCLEAN_SHUTDOWN=1
RSYNC_SUPPORT=1
SHAREACCESS=SAMBA,NETATALK
SHUTDOWN_ON_DISK_OVERTEMP=1
SNMP_SUPPORT=1
SNMP=1
SSHKEY=rsa
UDHCPD=0
UPNP_SUPPORT=1
UPNPAV_SUPPORT=1
WIZD=0
WIZD_SUPPORT=0
READYNASREMOTE=1
LEAFP2P=1
READYDROP=0
WINBIND=0
NOFLUSHD=5
READYNASVAULT=0
RAID_MODE=1
ENCODE=utf-8
SUPPORT_UTF8_NAMES=1
ALLOW_UTF8_NAMES=1
FTP_MODE=anonymous
TEMP=0,0,0
FAN=1,0,0,0,0
SMTP_PROVIDER=Internal
SQUEEZEBOX=1
ENABLE_POWERON_TIMER=1
SSH=1
WAKE_ON_LAN=0
UPSConfig=,0,,0,,0,,,
ENABLE_REMOTE_UPS=0
ENABLE_SNMP_UPS=0
UPS_LOWBATT_PCT=
HTTPS_SSL_KEY_HOST=192.168.0.249
READYNAS_PHOTOS_II_SUPPORT=1
READYNAS_PHOTOS_II=1
AUTOMATIC_VOLUME_EXPANSION=1

SQUEEZEBOX!!Logitech Media Server!!7.7.2!!/etc/frontview/addons/bin/SQUEEZEBOX/start.sh!!/etc/frontview/addons/bin/SQUEEZEBOX/stop.sh!!Other!!detail_url==http://www.logitech.com/speakers_audio/wireless_music_systems::icon_url==/addons/SQUEEZEBOX/icon.png
READYNAS_PHOTOS_II!!ReadyNAS Photos II!!1.0.6!!/etc/frontview/addons/bin/READYNAS_PHOTOS_II/start.sh!!/etc/frontview/addons/bin/READYNAS_PHOTOS_II/stop.sh!!Other!!current_url==http://www.readynas.com/download/addons/arm/current/READYNAS_PHOTOS_II_CURRENT.xml::detail_url==http://www.readynas.com/photos2
DAAPD!!FireFly!!1.0.3!!start-stop-daemon -S -q -x /usr/sbin/mt-daapd!!start-stop-daemon -K -n mt-daapd

Any help would be really appreciated

Many thanks in advance :D

Booting

14 Replies

Replies have been turned off for this discussion

de_niro
Guide
Mar 25, 2013
[Sun Mar 24 11:20:23 2013] [error] [client 192.168.0.248] File does not exist: /frontview/dashboard/images/scroller/style1-lr.png, referer: https://192.168.0.249/admin/
[Sun Mar 24 11:20:24 2013] [error] [client 192.168.0.248] File does not exist: /frontview/dashboard/images/scroller/style1-tb.png, referer: https://192.168.0.249/admin/

No such logs in my NV V2 unit,before you contacting support center,I would suggest you delete folder /frontview then perform OS reintall using boot menu to repair Dashboard if it has problem.
chirpa
Luminary
Mar 25, 2013
Jim, what does initrd.log show? That will give details on the firmwares it has been upgraded with. If de niro's box is a fresh 5.3.7, he would see different to someone from 5.3.1 upgraded.
jimbof
Aspirant
Mar 25, 2013
Thanks for your responses but how do I do either of your requests. What do I need to type in to Puttty to get the initrd.log and what do I type to delete folders!?!? Sorry complete novice when it comes to this kind of thing. Also a little concerned about deleting folders!
de_niro
Guide
Mar 26, 2013
This is what initrd.log shows in my unit
more /var/log/frontview/initrd.log
[2013/03/21 00:21:47] Factory default initiated by button!
[2013/03/21 00:27:28] Selected X-RAID2 mode, 10GB snapshot, RAID level -1
[2013/03/21 00:29:05] Factory default initiated on RAIDiator 5.3.8-T3.
[2013/03/24 23:02:14] Updated from RAIDiator 5.3.8-T3 to 5.3.8-T3.
chirpa
Luminary
Mar 26, 2013
Yes, if you are on SSH, its /var/log/frontview/initrd.log. It is also in the System Log download if performed from the GUI.
jimbof
Aspirant
Mar 26, 2013
Just seen the latest few posts, so had already taken things into my own hands, backed up everything overnight and have just performed a factory reset.....still getting the same issue and just seeing the readynas logo, a swirling circle hour glass and "Dashboard 1.0.0264" (same as before)

Now SSH is no longer enabled so can't run the above logs or change anything. Not really wanting to enable SSH just in case I have to use Netgear technical support but if someone has any great ideas then happy to try anything out!!

Also, as I said originally, all functionality seems to be working fine and "browsing" from RAIDar works fine

Ideas? it's running Firmware 5.3.7. I can only think it's something to do with my pc's (tried it on 3 different computers with firewalls/antivirus etc all disabled, one has a completely fresh install of Win 7)?
wauguxx
Aspirant
Mar 26, 2013
Hello,

I am the owner of a ready nas V2 and I am having the same problem I can not access the dash board. Tech support said back up everything and do a factory reset. That is a poor answer. Now I see I am not the only one having this problem. How do we get netgear to fix this problem?
wauguxx
Aspirant
Mar 26, 2013
I need help with this also. SO far I did an OS reinstall. I have 5 TB of data on here and almost no way to do a factory reinstall.

thanks
jimbof
Aspirant
Mar 26, 2013
going to try again now to os install, re-factory install etc...... will keep you all posted
jimbof
Aspirant
Mar 27, 2013
Solved (well found the cause!) - had a brainwave this morning that it couldn't be the Duo that was the problem as I'd factory reset multiple times and tried different disks, so the only other thing that's changed on all my PCs since the last time Frontview worked is Internet Explorer 10....bingo, uninstalled and it's now working.

Just serached for this in the forums and it seems only a few people have had the same issue and all back last year (when I guess IE10 would have been a beta or in Windows 8)

I know the simple solution is use Firefox, Chrome etc... but that's not really a proper fix. Is there someting I should adjust in IE10 to get Frontview to work or will their be an update to fix this compatability issue?