Forum Discussion

Aspirant

Nov 07, 2016

Disk Test Failure

I got a Disk Test Failure mail from my NAS (RN104, firmware 6.4.2): Disk test failed on disk in channel 2, model WDC_WD20EARX-00PASB0, serial WD-WMAZAYYYYXXX I'd like to know how severe my p...

NETGEAR Employee Retired

Nov 07, 2016

The SMART stats look fine, so those don't explain why it failed the test.

chuckster_l

Aspirant

Nov 07, 2016

So where should I look at to find out my problem?

mdgm-ntgr
NETGEAR Employee Retired
Nov 07, 2016
What did the email you received say?

Well you could power down, remove the disk, hook it up to your PC and test it using WD Data LifeGuard Diagnostics.
- chuckster_l
  Aspirant
  Nov 07, 2016
  This is the email, with the serial hidden
  
  Disk test failed on disk in channel 2, model WDC_WD20EARX-00PASB0, serial WD-WMAXXXXX4736.
  
  I'd like to try other alternatives before running tests on HDD with the NAS with no redundancy or backup availables.
  - StephenB
    Guru - Experienced User
    Nov 07, 2016
    chuckster_l wrote:
    
    Disk test failed on disk in channel 2, model WDC_WD20EARX-00PASB0, serial WD-WMAXXXXX4736.
    
    And your smart results confirm that: Latest Self Test: Failed
    
    chuckster_l wrote:
    
    I'd like to try other alternatives before running tests on HDD with the NAS with no redundancy or backup availables.
    
    What other alternatives? It seems to me that the only thing to do is to confirm if disk 2 is truly dead [or not].
    
    Though it would be wise to make a backup.