No network link after disk 1 failure #19879784

mdgm wrote:
They could have sent an Ultra 6 Plus as a replacement if replacing with a new unit. That's pretty much the same hardware. As the Pro Pioneer has been discontinued for a few years it's hardly surprising they don't have any new units left.

Do you know if the Ultra series architecture is compatible with the Pro series for disk migration purposes (as referred to here http://www.readynas.com/kb/faq/boot/how ... to_another)?

I've got to a point where I'm seriously considering just biting the bullet and buying a new unit just to access the precious data I have sitting on my faulty Pioneer Pro at this point, just to be done with this whole debacle already.
I'm advised they're sending me out yet another ReadyNASRNDP6000. I've spent the past day praying that someone bothered to check to see if this one worked before they shipped it this time. Stay tuned.

You can migrate to Ultra/Ultra Plus or Pro. If the one they sent doesn't work ask them to send a new Ultra 6 Plus or Pro 6

mdgm wrote:
You can migrate to Ultra/Ultra Plus or Pro. If the one they sent doesn't work ask them to send a new Ultra 6 Plus or Pro 6

Thank you, I think I will. If they refuse to send an Ultra, I'll begrudgingly buy one myself just so I can access my precious data. I want no more of this RMA process.

I just received and tested the latest unit sent to me as an RMA replacement and it is exactly the same as the others "no network link". My heart sank when I saw it come up with the "no network link" message on the LED. Netgear's RMA staff should check to make sure that these refurbished units are functional before sending them out as replacements. It doesn't take many moments to plug the device in and connect it to a router to make sure the LAN hardware functions and auto-senses the network as it should. This entire process (x 3) has been an unmitigated waste of my time.

As per the last unit, I have taken photos showing the device connected to both my router and my PC directly which show the same result as I've experienced with each of these RMA replacement units as well as my original unit. I'm in the process of writing a letter to Netgear concerning this matter and I'm weighing up whether or not to call the Department of Business and Consumer Affairs to have the matter looked into on my behalf. I've had enough.

Can you put the NAS in tech support mode (http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu) and see if it shows up in RAIDar?

I have been able to format a separate disk (not one from my original array) and gain access to it via the network link after 'Setup' of that disk via Frontview. However, when I replace my original array (containing all my data), the ReadyNAS reports "no network link" again and I cannot access that volume. This seems to point to a software or OS corruption problem, but I am no expert on any of this and I relied on this type of diagnostic guidance from Tech Support rather than having to work it out by trial and error.

I need a Level 3 expert to help me by remotely connecting with my ReadyNAS and taking a look at its OS to see how it's interacting with my original disk array. I believe its OS may be corrupt and not interacting with my original disk array properly, hence causing the system to report "no network link" for some reason.

Is it possible to arrange for a Level 3 expert to remote-assist me in this regard (with my ReadyNAS booted up in Tech Support DebugMode), or should I open another online case requesting this level of assistance?

Saw yours and mdgm's PMs. Your NAS is up and available on our remote access server and I'm taking a look right now. I'm going to pull your case into my queue as well, I'll forward you my contact info.

siigna wrote:
Saw yours and mdgm's PMs. Your NAS is up and available on our remote access server and I'm taking a look right now. I'm going to pull your case into my queue as well, I'll forward you my contact info.

Thank you both so much. Very grateful for your assistance.

It was a case of OS corruption. I don't believe it was caused by the failed drive, more along the lines of your ReadyDLNA database filling up the OS partition. I sent you a case update with more details, there'll be a bit of reconfiguration to do once it comes back up. If you need any help my direct contact info's in the case update.

siigna wrote:
It was a case of OS corruption. I don't believe it was caused by the failed drive, more along the lines of your ReadyDLNA database filling up the OS partition. I sent you a case update with more details, there'll be a bit of reconfiguration to do once it comes back up. If you need any help my direct contact info's in the case update.

Thanks to you everything is now back to functioning absolutely perfectly. I'm very relieved to say the least.
Just such a relief to have my data back after nearly a couple of months - I was missing it to say the least! Now that I can access it all again, I'm backing it up like crazy so this situation never happens again.

Again, thank you sincerely for your constructive efforts.

It wouldn't be a bad opportunity to backup all your data, and do a factory default (wipes all data, settings, everything) to get a clean system. Particularly if you haven't done so in a very long time. There have been a lot of filesystem improvements since say 4.2.8 and 4.2.22 that can only be obtained via doing a factory default.