NV+ hard drive tray screws replacement

chirpa are the screws at that ebay link the right size? That link says the screws are 1/4" which is about 6mm which from what you said earlier I think indicates they are the wrong size.

Hard to tell from those images. 4mm or 6mm in length will work, just goes deeper into the HDD holes.

The typical pan head screws that come with hard drives are slightly longer than the counter sunk screws that are provided with the ReadyNAS trays.

Hi,
You are right they are a little longer.... well anything up to 2mm as you can see below but they do still fit.




Andrew

Anyone who has a place in the UK where i can get both screws for the HDD trays and NEW trays with the better locking mechanisme instead of the original pushbutton ones? i bought a ReadyNAS Duo in December 2010 and it has the good HDD trays where the lever release button is pressed down towards the bottom.

Here is a pic of the trays i am looking for

It should have come with screws. The screws for the trays are all the same. And in fact are the same used for assembly of the chassis. The screws holding the side panels in place, the top panel on top and the fan panel in place. Some of these screws can be temporarily robbed to hold the HD in place in the trays if for some reason you do not have any. You can "borrow" two screws from the top panel, one from each side panel. This gives you 4, two for each drive tray.

On my NVX units that I bought last summer the screws were in the plastic envelope with the registration form and install CD. Since I was already running the latest version of RAIDar, and registered online, the only reason I opened the envelope was for the small bag with the screws. All three of my units (2 x NVX 6 months ago and 1 x NV+ 4 years ago) came with 19-20 screws giving some spares.

Double check your packaging and documentation envelope. I would assume you have already checked the inside of the trays themselves (the NV+ came with the envelope of screws taped to the inside of tray #4). You can install one drive (slot 1) with standard HD pan head screws as the threads are the standard for 3.5" drives, it the heads that are different (flathead vs pan head). Screws for 2.5" drives won't work as they are smaller.

If you still don't have the screws, open a tech support case. If you are unsuccessful with the L1, ask for a supervisor. The Duo as all NAS units, is supposed to come with screws. You cannot get the screws at computer stores or hardware stores (especially in Europe). If the supervisor is unwilling to help, note the case number and post back in this thread with the case number and send a PM to Chirpa with a link to this discussion.

I bought my NV+ used so I didn't get any spare screws. There was 8 spare screws with the Duo when I got that since I got it from new. What about the new and improved trays any idea where those can be bought?

The only source I know of is Netgear. Contact Netgear Tech. Support. The Netgear Store shows the tray as for the NV/NV+. If you enter NV+ tray or NVX tray it will take you to the same tray.

A post in this thread by fbmachines (next to last post) states he just purchased a new NV+ (Jan, 2010) and it had the new style trays. There have been posts of member contacting Tech. Support about a defective tray and getting the new style.

There has also apparently been a part number change. In the above referenced thread, the part number is listed as RNDTRAY-10000S, whereas on the Netgear store the part that comes up is RND4TRAY1. Third party stores have listings for the RNDTRAY-10000s, but are either listed as out of stock or special orders. Interestingly those with out of stock, many show the RDN4TRAY1 as in stock, but the image (if they have one) is the older gray handle with round button style.

Some of the older trays may still be in the pipeline as well as NV+ units with the old tray still in the pipeline. For this reason, if I really wanted just the new style is to contact Tech Support and tell them precisely what you want. I don't know that I would order all 4, maybe one to see that I got what I really wanted.

There is a third party source for the screws only in the U.S. They were referenced in another thread, and are a little longer than the stock Netgear screws and are not stainless steel, but will apparently work just fine. They are actually for Dell drive trays, and have the flat head, the same thread, but are 1/4" long rather than the Netgear's 4mm. The holes in the bottom of the drive frame should be deep enough since I have used screws that are at least 5/16" long in them (not in an NAS application, but in a desktop).

Thank for the help PapaBear :) i'll contact NetGear to get the new type tray since the locking mechanisme is WAY better in those compared to the old style ones with round push buttons.

I'm really strugging on getting some replacement screws for my ReadyDuo RND2120.

I've been to maplin and some specialist pc stores here in the UK and had no success. I rang the netgear UK helpdesk (case no 14803528) who basically told me I had to keep trying stores. I have a 2 TB hard drive sat in packaging because of this simple issue and seemingly no solution.

Has anyone had any success getting these screws from somewhere in the UK? :cry: