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Forum Discussion
Please Help with a ReadyNAS X6
I'm a tech novice. This is all foreign to me.
I have a ReadyNAS X6 (From the box: RNX6-DLS, if that matters) that I haven't touched in about four years. Back then, I vaguely remember RAIDar informed me there was a failure on disk 2. I turned it off and haven't touched until now. Here's where I'm at:
NAS is plugged directly into PC.
With no disks in NAS:
* Power button on front doesn't work; must turn off NAS from switch on back
* Clicking about every 3 seconds
* Blue light blinks
* Eventually all disk lights turn solid amber, then just disk 2 remains amber
* RAIDar reads "No disks detected"
With 4 Western Digital Caviar RE2 WD4000YR disks in NAS:
* Power button on front doesn't work; must turn off NAS from switch on back
* Clicking more frequently; sounds like more than one source
* Blue light blinks
* Not found in RAIDar
I pulled each of the drives and plugged them into an extra slot on my PC to run the Data Lifeguard Diagnostic App., but none of them showed up. By doing this though, I found where the clicking was coming from (drives 2 and 3).
I have no idea, minus replacing drive 2 (and probably 3), what to do. In the simplest terms, can somebody please help me?
I have a ReadyNAS X6 (From the box: RNX6-DLS, if that matters) that I haven't touched in about four years. Back then, I vaguely remember RAIDar informed me there was a failure on disk 2. I turned it off and haven't touched until now. Here's where I'm at:
NAS is plugged directly into PC.
With no disks in NAS:
* Power button on front doesn't work; must turn off NAS from switch on back
* Clicking about every 3 seconds
* Blue light blinks
* Eventually all disk lights turn solid amber, then just disk 2 remains amber
* RAIDar reads "No disks detected"
With 4 Western Digital Caviar RE2 WD4000YR disks in NAS:
* Power button on front doesn't work; must turn off NAS from switch on back
* Clicking more frequently; sounds like more than one source
* Blue light blinks
* Not found in RAIDar
I pulled each of the drives and plugged them into an extra slot on my PC to run the Data Lifeguard Diagnostic App., but none of them showed up. By doing this though, I found where the clicking was coming from (drives 2 and 3).
I have no idea, minus replacing drive 2 (and probably 3), what to do. In the simplest terms, can somebody please help me?
16 Replies
Replies have been turned off for this discussion
- Power down, remove all disks (label order), get a spare low capacity disk (must not be from your array) put it in the NAS and do a factory default (wipes all data, settings, everything): http://www.readynas.com/kb/faq/boot/how_do_i_use_the_boot_menu
If the NAS boots report what version of RAIDiator the NAS is running (will show on the homepage of Frontview). - It reports that it is running RAIDiator 4.00c1-p2 [1.00a145]
Thanks for your help! - Could you hook up your Western Digital disks to an internal SATA port in your PC and check hem using WD LifeGuard Diagnostics?
- To Herodotus,
The Infrant X6 as you know, is end of life a long time ago.
One important question: Have you to retrieve the data off the NAS?
Is data absolutely essential.?
It is very important that you labeled Disk order, left to right 1-4.
We don't know # of disks, size, RAID type, etc.
For all the current NAS, Sparec, x86, they can be put in Tech support mode, so that
we can debug and support remotely. I don't think this can be done with the X6.
From the Tech support viewpoint, calls with X6 are very rare, and messy.
Regards Marto. - Marto any Sparc model running RAIDiator 4.x can be put in tech support mode. The X6 is running RAIDiator 4.x so it would be able to be put in tech support mode. However tech support mode was in its infancy in 4.00c1-p2.
mdgm wrote: Could you hook up your Western Digital disks to an internal SATA port in your PC and check hem using WD LifeGuard Diagnostics?
We tried that, but none of the disks showed up.
Anything else we can do?
Thanks!
They won't show up under computer, however the windows disk manager utility (control panel) should see them, and lifeguard should find them.Herodotus wrote: mdgm wrote: Could you hook up your Western Digital disks to an internal SATA port in your PC and check hem using WD LifeGuard Diagnostics?
We tried that, but none of the disks showed up.
Anything else we can do?
Thanks!StephenB wrote:
They won't show up under computer, however the windows disk manager utility (control panel) should see them, and lifeguard should find them.Herodotus wrote: mdgm wrote: Could you hook up your Western Digital disks to an internal SATA port in your PC and check hem using WD LifeGuard Diagnostics?
We tried that, but none of the disks showed up.
Anything else we can do?
Thanks!
They didn't show up anywhere. My brother is a tech wiz, and he tried a bunch of stuff to get them to show up. He was actually perplexed by it.- The cable and the port on the motherboard have both been verified as working (using a different disk from the 4 in the NAS). Two of the four NAS disks start clicking instantly when power is applied - I believe both of those disks are dead. The other two seem to spin up, but are never detected by the BIOS (let alone Windows). I tried adjusting the BIOS setting for SATA, and still had no luck. At this point, I think all 4 are dead (although it seems odd to me that they would have ALL died). They are about 7 years old, and have been in storage for at least two years, though, so who knows.
Anyway, I've purchased 2 new 2TB disks to replace the 4 bad ones. Since I'm basically starting from scratch, should I take any effort to upgrade the NAS firmware before initializing the disks?
Thanks again for your help- - the readynas requires at least 1 disk to operate, so if you wanted to get everything upgraded I would stick *one* new disk in, let it initialize etc, then upgrade via frontview, reboot and make sure it comes back up with the current firmware and then you can add any remaining disks with the device powered down and factory default via frontview or boot menu (not sure the details on the x6 boot menu though).
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