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Forum Discussion
RAID5- Data degraded (data innaccessible) then Volume disapeared after reboot
Hello,
When I came back from home, my nas displayed "DATA degraded" on the screen. As I could not access the data, I tried rebooting it, but without success, the data degraded is not showing anymore now since the volume as completely disapeared.
Now the log says
"Disk : detecting increasing ata error count.." on both disk 3 and 4. (this message displayed for the first time yesterday)
The 2 disks are greyed in the status
Thank you in advance for any help you can provide.
PS : I see this question recurring so i'll answer before it comes to me : No, unfortinatly i do not have a backup of the data.
5 Replies
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Hello, Thank you for your answer, it is indeed strange that both failed at the same time.
I have checked the logs and the error never happened on any of the disks before.
How do I contact the support team please ?
Hello DannielJ,
You may visit https://my.netgear.com/registration/login.aspx and login, this will allow you to register your product and/or show you the available support channels for it.
Regards,
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