ReadyNas 104 Continually resynching since adding drive

ReadyNas 104 has OS V6.8.0 and 2 x WD RED 4TB and 1 x WD RED 6TB (all in compatability list)

Added a further WD RED 6TB with power on.

Initially got Page_address+8 error on LED. Power-cycled as no disk activity and now I just get:

Remove inactive volumes to use the disk. Disk #1,2,3,4

Volume: Resyncing started for Volume data

Volume: Volume data is resynced

LED display just shows NAS name and ip address

When I look at volumes it shows:

X-RAID

In the RN104 picture all disks shown as spare (green)

On the left it shows two volume pictures, the top has Data 0 and Free space 0 and RAID type 5 and shows resynch in progress 15.88% complete time remaining 57:55:04

The bottom shows Data 0, free space 0 RAID unknown

Shares are not available

Admin page periodically goes unavailable

Is this expected on inserting a new disk. Do I just leave it as it seems to be saying it will take 57 days to resolve.

104

Adding Disks

ReadyNAS

Froglet
Sep 06, 2017
Appears has finished recovery. Looks like it has lost some data from pictures share but other than that back as was. Guess just needed to give it some time.

Thanks Marty_M for the input.

23 Replies

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andycucca
Tutor
Sep 03, 2017

I hade the same situation for my RN 104 but after more then 30 hourd of resync and around 50% of work done everything was stopped. In the initial configuration I had 2 disk WD RED 4 TB in RAID 1 full of data and added 2 more empty disk of the same model.
After the adding of the new disks started a resync process for countless hours and now the result is that no more data are avalaible on volume in the system. There are only one volume-0 RAID 5 with 0 MB and a volume RAID unknown with 0 MB!! All 4 TB that were in the previous volume are not avalaible!

Seem to me that the process to convert the previous 2 disk in RAID 1 to 4 disk in RAID 5 was failed and now the system is in a idle status with no possibility to make any progress.
What can be done now to recover my data at least?!
- Froglet
  Aspirant
  Sep 06, 2017
  Hi andycucca, Whilst mine was recovering I did re-boot it a few times. I did this from the power switch. Press once to activate LED message, again to get the power down message then again to initate shutdown. It generally took a while to perform the shutdown.
  - andycucca
    Tutor
    Sep 08, 2017
    Hi froglet,
    
    I tried to shutdown and restart the system many time ... without result. Everything remained frozen as before. So I was obliged to use the technical assistance by netgear ... it seems that they have solved the problem, the resync process restarted and now the situation look at least normal. I see my data in the volume first of all!!
    
    Afetr resync is completed I would be sure about the result but just now I now I have no lost my data!! This is a wonderful news for me.
    
    Have a nice day
- Marty_M
  NETGEAR Employee Retired
  Sep 04, 2017
  andycucca,
  
  I believe the next best option would be to set the NAS on telnet/tech support mode and seek assistance from the engineers and/or higher tier who can remote in to the NAS and fix this from the backend.
  
  Unfortunately, It shows on your records that the support warranty of your product is already expired. You may try contacting support center and avail a support contract. That should allow you to extend the support for your product so they can escalate your issue to L3 or patiently wait for anyone in the community who has the knowledge in the SSH commands and fixing some issues from the backend.
  
  Regards,
  Marty_M
  NETGEAR Community Team
Marty_M
NETGEAR Employee Retired
Aug 27, 2017
Hello Froglet,

Based on the screen shot you have provided there is no data save on the NAS and it going to a sync process but it will take 57 days to finish the sync process. I am not sure what may have cause this behavior but I would recommend, since there is no data yet on the NAS to perform and factory reset the reconfigure the NAS again. For guide on how to reset the NAS you may go here.

Welcome to the community!

Regards,
Marty_M
NETGEAR Community Team
- Froglet
  Aspirant
  Aug 28, 2017
  Thanks Marty_M
  
  Just to clarify, there was definately alot of data on the NAS before I inserted the new disk to expand its capacity.
  - Marty_M
    NETGEAR Employee Retired
    Aug 29, 2017
    Hello Froglet,
    
    Based on the screen shot there are 0 data and 0 free space and Resyncing is in progress, so I assumed that the there is no data save on the NAS. Since you have confirmed that you have data save on the NAS, I believe in order for us to address the concern this may require the NAS to be on telnet/tech support mode and seek assistance from engineers and/or higher tier who can remote in to the NAS and fix this from the backend. Unfortunately, It shows on your records that the support warranty of your product is already expired. You may try contacting support center and avail a support contract. That should allow you to extend the support for your product so they can escalate your issue to L3 or patiently wait for anyone in the community who has the knowledge in the SSH commands and fixing some issues from the backend.
    
    Regards,
    Marty_M
    NETGEAR Community Team