Readynas Duo: Dead drive 1 - what are my options?

You can connect it to a SATA port on your PC and check it using vendor tools

It doesn't matter what 1TB or greater capacity disk you use so long as it is on the Hard Disk HCL

I've been a fan of western digital right now since my seagate went bad. Hope fully as you hope , your under warranty and you might get an upgrade discount depending on if the drive still being sold. I'd just worry they'd charge you some extra fee due to Tiawans flooding issues.

Ok. THis is a bit more worrying (or not). Removed drive 1 and reseated, and at some point, rebooted, I suspect. Drive went into sync and now shows as fine...

Here's SMART+ info about the drive 1 (which previously reported as DEAD):
Model: SAMSUNG HD103UJ
Serial: SXXXXXXXXXXXXXXXXXXX
Firmware: 1AA01113

SMART Attribute

Raw Read Error Rate 0
Spin Up Time 10960
Start Stop Count 113
Reallocated Sector Count 0
Seek Error Rate 0
Seek Time Performance 0
Power On Hours 19453
Spin Retry Count 0
Calibration Retry Count 0
Power Cycle Count 113
Read Soft Error Rate 0
Temperature Celsius 35
Hardware ECC Recovered 820452
ALL OTHER ENTRIES ZERO


And, for info, here's drive 2 (never reported as DEAD)
SMART Attribute

Raw Read Error Rate 0
Spin Up Time 10480
Start Stop Count 114
Reallocated Sector Count 0
Seek Error Rate 0
Seek Time Performance 0
Power On Hours 19588
Spin Retry Count 0
Calibration Retry Count 0
Power Cycle Count 114
Read Soft Error Rate 0
Temperature Celsius 35
Hardware ECC Recovered 38346394
ALL OTHER ENTRIES ZERO


Any thoughts on any of this? What would other people do in my position? (apart from make sure backup is reliable)

Well the drive most likely has problems. I would power down, remove the drive, connect it to a SATA port on your PC and check it as I suggested above.

Thanks mdgm. Will do that and report back with anything of interest.

Should be noted you will probably need to the do the disk test anyway if its like Segate's return policy . Seagate uses a code in their test to decide what to do with the disk and you can't return without putting something there.

All that's left after that is do I want to pay to get it fast?, or should I wait a week and ship it back myself? I ended up with the get it fast since it came with packaging materials and prepaid shipping.

techman05 wrote:
Should be noted you will probably need to the do the disk test anyway if its like Segate's return policy . Seagate uses a code in their test to decide what to do with the disk and you can't return without putting something there.

Actually you can (there is a special code you can enter indicating that you know the drive is bad). I've done this occasionally and had no issues with the return.

techman05 wrote:
All that's left after that is do I want to pay to get it fast?, or should I wait a week and ship it back myself? I ended up with the get it fast since it came with packaging materials and prepaid shipping.

The advanced replacement option (where they ship you a drive first, and include a return shipping label) is what I do. It is about the same price as doing the shipping yourself, and you get the drive much quicker. This is only available in the US though.