Forum Discussion

Aspirant

Sep 30, 2015

Solved

ReadyNAS Pro 6 web admin and data inaccessible

I have a ReadyNAS Pro 6 that began acting oddly as it would not display drives within the web admin, showed no volume, and would not allow the shares to be accessed across the network via Windows networking (SMB).

Concerned, I backed-up everything on the NAS using WinSCP as this was the only way I had access. Once that completed, I rebooted the NAS.

At first, it hung at the drives all showing online and the text 'booting ..' displayed. So I rebooted again and it came backup up but this time I was not able to access the web admin and WinSCP access was gone as well. I went ahead and performed an ‘OS Re-install’ from the boot menu. This completed and rebooted and did give me temporary access into the web admin again, but the drives were all still gone and no volume showed. I have performed the OS Re-install again and now the web admin is inaccessible again. During all of these steps, RAIDar has continued to show the NAS as 'Healthy', shows the correct firmware and all drives are displayed and checked as to indicate in working order.

Can anyone offer suggestions for the path of least resistance to troubleshoot and correct this issue?

Thank you in advance,

Jarod

Booting

File Sharing

mdgm-ntgr
Sep 30, 2015

/usr/local/crashplan is using 3.3GB of the 4GB OS partition.

It is important that you configure things you install to store as much as possible on the data volume. Otherwise as has happened here you can easily fill the OS partition.

9 Replies

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mdgm-ntgr
NETGEAR Employee Retired
Sep 30, 2015
Could be a full 4GB OS partition.

What services are you running?

What add-ons do you have installed?
- mdgm-ntgr
  NETGEAR Employee Retired
  Sep 30, 2015
  
  /usr/local/crashplan is using 3.3GB of the 4GB OS partition.
  
  It is important that you configure things you install to store as much as possible on the data volume. Otherwise as has happened here you can easily fill the OS partition.
  - jarodsmith
    Aspirant
    Sep 30, 2015
    Can the service be stopped, that file relocated to the data volume, the configuration be edited to indicate the new location, and the service be started again?
    
    or .. worse case, the service stopped and the file deleted?
hooper
Aspirant
Oct 06, 2015
No ssh access. Got in through telnet/ super secret tech support mode. Found some instructions on how to mount the drive. Deleted some files in the crashplan cache folder. Will look at the upgrade folder thanks!

How to cleanly exit tech support mode? Are there commands to unmount and shutdown?

Really appreciate the help.
- StephenB
  Guru - Experienced User
  Oct 06, 2015
  hooper wrote:
  
  How to cleanly exit tech support mode? Are there commands to unmount and shutdown?
  
  I haven't needed telnet/tech support mode, but I think the normal shutdown command will work.
  
  When you are back up, I suggest moving the crashplan cache to a folder on the C volume. That's pretty easy to do (just change an xml file) and in my case it frees up almost 2 GB of OS partition space.
  
  It's possible to symlink other folders (/usr/local/crashplan/upgrade for instance), but I haven't done that myself. I'm assuming future crashplan upgrades won't have the same bug (never-ending downloads when they fail). Might be wishful thinking, we will see.
  - hooper
    Aspirant
    Oct 06, 2015
    Thanks for the help! Between your help here and the other thread you linked I got things going again. For the life of me, I couldn't find a command to reboot from telnet mode. I had to use the button on the box.