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ReadyNAS shown on network but not accessible after upgrade to OS 6.5.0
I upgraded the OS today and got the ReadyCLOUD changeover completed to day successfully, however when I try to access the NAS through the 'Network' ( intranet ), it says that the device is inaccessible.
This is also the case when using the IP address for the NAS. Access to the device is only able to be done through http protocols. Local IP works with http, and access through the ReadyCLOUD account works as well.
I have also rebooted ALL devices since the upgrade twice to see if that was all that was needed, but it seems that the NAS is the only one refusing connections. This was working well before the upgrade.
ReadyNAS RN316-100NAS ver. 6.5.0
Windows 10 Pro x64
Windows 8.1 RT Lumia 2520 Tablet
Windows 10 Mobile Lumia 630 Phone
NETGEAR NighthawkX6 R8000 Router
NETGEAR ReadyCLOUD App for Windows ver. 1.12
- Yeah I have it sorted out for now... Dropping the ReadyCLOUD service for now. Rebooting clears it out too.
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After the hint from the other user, I tested with another computor, running windows 7, and SMB worked without any issues. It is only not working on windows 10. Probably because of the email login. But then what is the best way to solve it? Need to create a 2nd email just for the NAS/Netgear? Shouldn't Netgear just solve this urgently?
I had the same issue. After days of trial and error I finally just managed to access my 102. You have to log out from your network.
To do this, go to:
Control Panel -> User Accounts -> Manage your credentials -> Windows Credentials
Here, delete anything related to your network drive. I had to delete 2 credentials. After that, try to access your NAS by either name or IP. It should ask you to log in again, do it with your upgraded ReadyCloud email address and password.
PS. I don't know if it's required but I also did open a Command Prompt and disconnected every remote connection by typing:
net use * /delete
Hope I could help!
Thanks for the hint!
Unfortunately it is not working for me. I tried following those steps, and also even changing the IP asdress of the NAS. It did finally asked for new credentials, I've loged in the the new global ReadyCloud email and password, but it does not accept the login (I know it is the correct one, works on the win7 machine), and after 3 atampts it says it cannot access, just like before....
Hello, to find my access SMB my NAS OS 6.5.0, I put the same email address and same password on my windows session and readycloud.
Hello NSDias,
If you have ReadyCloud app installed and logged in, this will open Windows credentials using the ReadyCloud login.
Can you try logging it out and remove Everyone from one of the shares then use the net use command in the DOS prompt. Then try to map the NAS IP again and login as admin.
Regards,
Hi JennC,
Thank you for the suggestion.
I do not have any ReadyCloud app installed. But anyhow I followed your steps. Several shares are without the "Everyone" access, I used the net use command (retrieved no connections), checked that no credentials are associated with the NAS name or IP, and tried to map again. Still doesn't work on the win10 machine. No problems on win7.
I don't really want to create a new email account and have to change the Netgear ReadyCloud login and email associated... But all my home machines use win10, and not being able to acess with SMB after the FW update is crazy.
Any other ideas?
Thanks again
Hi all,
I have the same problem after going to 6.5.0. All network connections work (media player, Win 7), but SMB on Windows 10. The work around I have put in place, is to create a new local user (not using any MS account) and re-map my SMB shares...This is working! I believe the problem to be, if you are using the same email address on your ReadyNas account as your MS acount (for login) and different passwords then SMB does not work. Netgear should have tested this better before releasing this firmware! Also they should be send out an email warning people about this problem.
Hi All
A lot of people are linking MS accounts with the SMB access issues, in my case i believe this is not true. I say this because my windows 10 PC has only 1 local user account, that is me. I do not use the MS email account to access my windows PC. Also i have never downloaded any readycloud app on my PC.
I have found two ways of accessing my shares through SMB.
Option 1. Open the run command and type \\ip address of NAS. Note: If you use the name of your readynas to access the shares rather than the ip address then it fails.
Option 2. Open the MS Credential Manager and add a windows credential account. The network address will the the name or ip address of you NAS drive. Followed by the user name and password of your user accounts. If you have more than one user then multiple windows accounts in the credential manager will need to be created.
Hope this all makes sence, these 2 options worked for me, it is just a work around and i am hoping Netgrear will fix this issue ASAP as i want it to work how it did before.
Mark
Maximus360 wrote:
Note: If you use the name of your readynas to access the shares rather than the ip address then it fails.
That means that your problem is NAS discovery, not SMB. Did you try pinging the NAS by name?
BTW I am running 6.5 on two NAS and have no issues with accessing them (from vista, win-7 and win-10).
- Hi Stephen
Thanks for your input. I have just tried pinging my NAS by its name rather than IP and I can confirm it fails.
I never use to have this problem until I upgraded to 6.5 so I'm pretty sure this is a firmware bug of some sort.
If this is a NAS discovery issue how can I resolve this?
Thanks Mark.I have resolved the issue for two devices...using the suggestions here on the site... beleive it or not, one of them is a NIGHTHAWK X6 R8000 router.
Before I was still using the method in which you click on the share from the app to get access to the NAS.
The only way to resolve the issue is to make an email address which is different from your main Microsoft account ( the one which is plugged into Windows 10 in various different methods ) I used a backup email account to first register a new MyNETGEAR or ReadyCLOUD account. This account is also plugged into my Windows 10 but not in use for the main Windows Account... It is however in use for another account on my computer, but I use a Local Account type login. I signed out of the App... I unregistered the R8000 ReadyCLOUD and chose 'Leave' in the ReadyNAS Cloud settings for ReadyCLOUD and turned it off.. I rebooted the NAS.. and went through the process of signing in and turning on ReadyCLOUD... Then signed in with my R8000 under ReadyCLOUD and registered it again.. loaded ( the app )and signed in to ReadyCLOUD and turned on Discovery on the NAS ( which is easily accessible on the front of the 316 ) and all was good again.. including access to my router, its shares and the NAS... using \\READYNAS and \\10.0.0.4... it also started asking for login credentials again, allowing me to login with the admin account.
I experienced the same issues as mentioned in my main account.. EXCEPT this was on my R8000 which was also plugged in to ReadyCLOUD.. I had issues using three different browsers to reach my router login and access it settings. I picked up my Lumia 2520 running Windws RT 8.1 with the same account in Windows 8.1 used for login.. and was able to access it.... but not the NAS except through the main admin page using IE Metro ( 11 )- App thing.
I would come to the same conclusion as others here have. It is specific to Windows 10 and relative to using the same email address.. BUT I think it has to do with security of those accounts and how they are handled monitored and accessed in Windows 10.. where it may work for previous versions of Windows, I beleive that it will not for Windows 10... meaning that the effect may not necessarily be NETGEAR and the firmware.. which is compatible with earlier versions.. but could also be with Windows 10... finding out if in fact this an error in Windows 10.. or a change to keep those accounts and access through non-encrypted protocols, or even phishing prevention ( safe )... still remains to be said... or if in fact it or a culmination of those factors when NETGEAR wrote the firmware which are not accounted for... There are simply so many ways that an attacker or cirmumvention can take place, in an effort to protect consumers, these credentials and how they are used may have to change because of how people use there email address.. or a change to use usernames instead wth only an email used for registration and contact purposes; but not used in conjunction with a password..
anyway.. writing a book here.. YES still hoping for a resolution.. for now it is resolved on my end.. but still presents an issue IMHO..
M
Hi
Thanks for your LONG essay ;)
I would like to clarify that i do not have a netgear router, my router is a TP-Link.
I do not use any MS email accounts to access my windows 10 PC. Everything is Local.
I do NOT use readycloud app on my PC, this software is not even installed on my PC.
My netgear account is using a gmail account so nothing to do with MS.
I Can ping both IP of NAS and NAS host name.
Any suggestions welcome!
Mark
UPDATE: I can ping my readynas via IP and host name so regarding Stephens last mail about NAS discovery i think this may not be the case.
- Yeah I have it sorted out for now... Dropping the ReadyCLOUD service for now. Rebooting clears it out too.
I had the same issues. I upgraded the firmware to 6.5.1 beta and then made sure i was logged into windows 10 making sure it was a local account and not a ip account. I can now access drive from explorer again.
:)
Dan
Hi dawookie,
Thanks for posting a positive feedback about the Beta (RC) 6.5.1 firmware. NETGEAR has officially released the official firmware and it's now available in our support site.
Kind regards,
BrianL
NETGEAR Community Team
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