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RN104 - Stuck "Booting..." after automatic 6.4.0 upgrade.
Went to Boot Mode.
Tried OS Reinstall.
Tried Factory Reset.
Pulled out the drives.
Always end up stuck on 'Booting..."
Please give us instructions on how to do a USB Recovery.
Please don't send it in a PM, because that's all we see in the Google searches...
Thanks.
P.S. I don't care about the data on the drives.
I just need to get the RN10400 into a bootable state.
Hi,
If you've bricked your chassis during upgrade, you can do the USB boot recovery tool from this KB article:
http://kb.netgear.com/app/answers/detail/a_id/29952
Review our KB for the steps.
Put the ReadyNAS 6.4.0 firmware into the marvell folder, insert a USB less than 8 GB and format it fat32, then open the tool and select the drive letter, click format again, then drill down to the RN100 series and execute the tool with 6.4.0 selected.Then during boot of your ReadyNAS, hold the backup button for around 10 seconds. Then the unit will blink repeatedly for some time and when it was successful, it will just shut off. Then remove the USB and try to boot normally again.The RN104 will tell you on the LCD that it is in USB recovery mode.I'll update the tool later for the new ReadyNAS units.I just updated the tool to include RN2xx series devices. It might take time to replicate on our CDN though.
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Update from my previous post....
I bought 4 more flash drives today and using a PNY 8GB Retract Attache with firmware version 6.2.0 was able to successfully restore the 104. Using the USB recovery software I was then able to upgrade to 6.2.5. But when trying to go to 6.4.0....BRICK!
I'm running 6.2.5 now and not having any problems.
My advice is to flee, runaway, avoid at all costs: 6.4.0 It's rather obvious that update was not ready for primetime (at least for the 104).
I'm glad to hear you were able to revert to the previous version using the USB Recovery Tool.
The 6.4.0 rollout was pretty rough - especially with the whole USB drive support issue.
It definitely hamstrung my project for a day or two.
That said, I was finally able to fix/upgrade my box to 6.4.0 by using a 10yr old, 128MB, USB stick(?!?) and I haven't had any problems ... yet. :)
- Seems like the RN104 is more of a problem than the 102, I have 2 of them and one updated ok with standard procedure and one bricked and had to be restored from USB. I didn't try an older firmware version, just used the 6.0.4 firmware. I got second level support but the guy just told me to return it for replacement
- Clarification, I have 2 RN102s
I had the same issue with my 104. I had received it erarlier the same day, and had it running it for a full six hours before I decided to upgrade the firmware from the HTML-interface, and that's when it decided to stall on me.
After it downloaded and upgraded the firmware it wouldnt get past the "Booting..." text on the LCD, no matter how many Factory resets or OS Reinstalls I did.
I tried creating a USB drive (http://www.downloads.netgear.com/files/answer_media/files/os6-recovery-tool.zip ) with the firmware on it, but during the "´Boot from USB"-process the USB-stick just flashed a few times and nothing more would happen.
I tried creating a USB drive with an older firmware image on it, http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNASOS-6.2.5-arm_RN102_RN104.zip , and it worked first time! The unit booted past the "USB Recovery" startup text, and immediatly started recreating the firmware and rebuilding the raid. (I had resorted to wiping one disk clean and using it as a single drive to see if it helped. Needless to say, it did not)
I am now waiting for the array to rebuild, it's at 0,67% and counting. I will keep you posted.
- Yep, it has rebuilt completely and is now online and running, although the activity led is on most of the time, even though I'm not using it intensely at the moment.
I guess it's spreading the data around or something :) I upgraded my RN102 with the HTML interface and is also experiencing it being stuck while "Booting..".
It just blinks slowly, and I have left it on for days before trying to do the USB recovery.
However, the recovery does not seem to work for me and I have tried 5 different USB2.0/3.0 sticks varying from 8GB to 16GB.
This is what I have tried, as detailed as I can describe the procedure:
- Format the USB stick and using the usbrecovery.exe tool to create the recovery USB.
- Insert the USB in the frontpanel of my RN102.
- Press and hold the Backup-button
- Plug in the power cord/press the power button (depending on if the the cord was already connected).
- The Power button first starts to blink rapidly, a second later the light above the Backup-button starts to blink rapidly as well.
- Around 5 seconds later the light above the Backup-button stops flashing and gets a steady light.
- Around another 5 seconds the Power-button also gets steady.
- Around 30 seconds later the NAS powers down.
- I remove the USB and press the Power-button.
- The Power-button starts to flash rapidly (in the same manner as before).
- After a few seconds the Power button blinks slowly, just like before the USB recovery.. just "Booting..", so no change.
DId I miss anything?
Can someone who got the usb recovery for a RN102 to work explain what to expect when it is working?
Or should I get my unit replaced?
Thanks
A note: I was able to, through the Boot Menu, to start the NAS in Read-Only mode.
All data on the HDD seems the be in place.
Strange is that I now got 4 usb_hdd folders, even though there is no USB storage conneted.
I can't access these folders, they are asking for userid//password which I can input.
Thanks
yinfaichan wrote:I upgraded my RN102 with the HTML interface and is also experiencing it being stuck while "Booting..".
It just blinks slowly, and I have left it on for days before trying to do the USB recovery.
However, the recovery does not seem to work for me and I have tried 5 different USB2.0/3.0 sticks varying from 8GB to 16GB.
This is what I have tried, as detailed as I can describe the procedure:
- Format the USB stick and using the usbrecovery.exe tool to create the recovery USB.
- Insert the USB in the frontpanel of my RN102.
- Press and hold the Backup-button
- Plug in the power cord/press the power button (depending on if the the cord was already connected).
- The Power button first starts to blink rapidly, a second later the light above the Backup-button starts to blink rapidly as well.
- Around 5 seconds later the light above the Backup-button stops flashing and gets a steady light.
- Around another 5 seconds the Power-button also gets steady.
- Around 30 seconds later the NAS powers down.
- I remove the USB and press the Power-button.
- The Power-button starts to flash rapidly (in the same manner as before).
- After a few seconds the Power button blinks slowly, just like before the USB recovery.. just "Booting..", so no change.
DId I miss anything?
Can someone who got the usb recovery for a RN102 to work explain what to expect when it is working?
Or should I get my unit replaced?
Thanks
I'm having the same issue on my RN104, have you found a solution?monkeyf1uff: No, not yet, however I can access my files in my drives as well as the HTML UI in read-only mode (through the boot menu).
I can also see that I have ReadyNAS 6.4.0 installed, which is confirmed by the log.
Then I tried to upload the 6.2.5 image through the manual upgrade in the UI, but I got that the firmware is older than the current..
Though I read that you shouldn't downgrade from 6.4.0.
Next I will try another USB (again).
Also, the log hasn't logged anything since the upgrade until I got into the read-only mode, which makes me assume that the chassi does get very far booting..
If anyone got any ideas that might help me out, it will be much appreciated.
^^ Yes, I've tried it. Unfortunately it still won't boot. My full story is here
Basically I've tried everything (USB recovery, OS Reinstall) except a factory default, but it just won't get past the "Booting..." stage any more. I can boot it as read-only and that's it.
I don't want to factory default it, because I don't happen to have a spare 9TB of storage available to back up my data. ;)Have you contacted support?
^^ I bought my RN104 in November 2013 so I'm out of the free support period, unfortunately. I'm kind of hoping that a new firmware release will fix the problem (although I just installed the 6.4.1 beta release and it still hasn't saved me).
Otherwise I'll figure out some way of saving the data and trying a factory reset. Unless the geniuses here come up with a solution before then (fingers crossed!).
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