Data stored on our RN31200 has become inaccessible. Upon using RAIDar, I see that the "Management service is offline". I have tried the following in this order: RestartReinstall OSUpgrade firmware using USB recoveryReinstall OS Unfortunately, nothing has resolved our issues. I have also tried to download the logs and use RAIDar diagnostics, but the username and password is not accepted. I have tried both the default username and password along with our old username and password. Here are some screenshots:

Do you have a backup of the data?

Hello morelor, Did you use admin for username and password for password after OS reinstall? You may also try clearing browser cache the reopen the web browser. Also, unplug one of the LAN cables. Regards,

StephenB,Unfortunately, I do not... :smileysad: JennC,I've tried admin for username and password for password after OS reinstall, but I haven't had any luck.

Are you still able to access the NAS data with SMB (for instance, entering \\192.168.1.50 in windows file manager)? Also, what is the purpose of the second ethernet connection (192.168.1.207)? Is it connected to a different network? Also, does https://192.168.1.50/fwbroker respond?

I am unable to access NAS data with SMB. Also, https://<NAS_IP>/fwbroker does not respond. I have disconnected, the secondary interface. It was connected purely for redundancy.

RN31200 - 6.7.5 - Management service is offline

16 Replies

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StephenB
Guru - Experienced User
Aug 09, 2017
Do you have a backup of the data?
- morelor
  Aspirant
  Aug 09, 2017
  StephenB,
  Unfortunately, I do not... :smileysad:
  
  JennC,
  I've tried admin for username and password for password after OS reinstall, but I haven't had any luck.
  - StephenB
    Guru - Experienced User
    Aug 09, 2017
    Are you still able to access the NAS data with SMB (for instance, entering \\192.168.1.50 in windows file manager)?
    
    Also, what is the purpose of the second ethernet connection (192.168.1.207)? Is it connected to a different network?
    
    Also, does https://192.168.1.50/fwbroker respond?
JennC
NETGEAR Employee Retired
Aug 09, 2017
Hello morelor,

Did you use admin for username and password for password after OS reinstall?

You may also try clearing browser cache the reopen the web browser. Also, unplug one of the LAN cables.

Regards,
- JennC
  NETGEAR Employee Retired
  Aug 10, 2017
  Hello morelor,
  
  Have you already tried on another computer?
  
  Regards,
  - Cliff_MI
    Guide
    Aug 11, 2017
    I have a ReadyNAS Pro 2 with 6.7.5
    I am having the same issue. I have tried all the same things.
    I had lost a hard drive and decided to do a factory reset to remove the RAID array. After I did that, I have had this issue.
    I have taken out the hard drive and reformated it to complete wipe them. I also used an spare drive just to see if it would install.
    When I did this I was told that the drives were dirty and I need to format them again. I did that via Raidar.
    Now all I get is the button for offline set up (in Raidar). I can't pull logs or ssh into the nas anymore (factory reset) That does not work. Just get a none responsive web page.
    I even tried the USB install and that did not seem to do anything. All I have now is a NAS with blinking blue light.
    Any other ideas?
    
    Thanks