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Forum Discussion
farokh
Oct 30, 2015Aspirant
Stay away from ReadyNAS (and Netgear) if you want support after the warranty is up.
I have a ReadyNAS product that had a power supply failure literally 5 days after the 5 YEAR warranty expired.
Netgear's answer: Tough luck, the unit is out of warranty, was end of life some time ago and we won't do anything for you. Go buy a brand new ReadyNAS unit that is compatible and you can maybe get your data.
Well, I "fixed" my unit by hooking it up to a PC power supply (there was nothing special about the power supply other than size), and I'm using it for the moment, but once I decide my path going forward, it won't be with any Netgear products.
If you want to be sure that you can get to your data, I suggest you look somewhere else, with a company that actually supports their end users instead of telling them too bad, you're screwed.
20 Replies
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- cpu8088Virtuoso
what the fuss?
your warranty expired is that it has expired
u cannot expect electronic products will last forever
- farokhAspirant
Basically, I was told to go and spend $600-$800 for a new unit with no hard drives so I could put the hard drives from my old unit in it if I wanted to get my data. Netgear has NO spare parts available and didn't even offer to compromise by selling me a newer unit for cheap.
Remember this unit failed 5 DAYS after a 5 YEAR warranty was up. The joke is that the warranty starts from the date I BOUGHT it, not the date I received it. It was shipped ground, and I didn't receive it until over a week after I ordered it, so I lost out on the week's warranty. That means it would have still been under warranty, yet Netgear refused to bend one inch. If it weren't for the fact that I am very technical and was able to figure out how to power it back up with a different power supply, I would have lost either a bunch of money or all the data that was stored on the drives.
- cpu8088Virtuoso
"""I would have lost either a bunch of money or all the data that was stored on the drives."""
if u are technical enough u should know the importance of a backup
lol
u can easily find a replacement power supply from fleabay
new readynas use btrfs which is way better than the old ext formats. u should consider getting a new readynas.
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