So, this is the second time that this has occurred. Install an app, then when removing it the removal fails and this stops the webportal from loading after boot up.The last time it occurred I had to factory reset the unit.The app in this particular case was Cacti.Would someone like to test this? I have a 102 model on the current software update. Install an app and when it fails to uninstall the webportal fails to load on next boot up.

This is a known issue that is fixed in 6.2.3 beta: http://www.readynas.com/forum/viewtopic.php?f=154&t=78866Sent you a PM. I can fix this. A factory reset is not necessary.

Fixed though you do have a failing disk.

Wow, thanks for the super fast response and resolution :)And thanks for noticing that one of the drives was failing.

This same think just happened to me.. But on my 104. Anyway to fix it?

Unable to remove apps | NETGEAR Communities

44 Replies

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LeMMin9
Aspirant
Dec 25, 2015
Success, my media is still updating but I've got the xbox to reconnect to the Plex Media Server hosted on the NAS and have been able to play content.

Thanks to Brian, Stephen and Mdgm for troubleshooting and getting me there in the end

Merry Christmas
LeMMin9
Aspirant
Dec 24, 2015
Alright, it's taken a bit of work but seem to be making good progress.

I deleted my plex folder, both the 'plexmediaplayer' in .apps but also the plex folders from within the .freeapps folders as well (this was due to the plex app that I couldn't delete still remaining and being unable to be removed)

A restart and I was left with no apps installed, excellent! Tried to reinstall Plex 0.9.12.8 from the apps.Netgear page. This installed, but then the pafe would not allow me to install any folders to share. So I deleted this version of Plex and went with the latest from the Plex website 0.9.14.6 which is currently scanning through my media, so progressing further.

I'll make sure the XboxOne can play something before I say we're fully resolved, but looking good so far
LeMMin9
Aspirant
Dec 22, 2015
Whats the best way to get my log .zip file to you, I had a look at PM and replying in this thread but it only appears to allow pictures to be placed in messages
- StephenB
  Guru - Experienced User
  Dec 22, 2015
  Email the logs. Check this guide out: http://kb.netgear.com/app/answers/detail/a_id/21543/~/how-do-i-send-all-logs-to-a-readynas-community-moderators%3F
  - LeMMin9
    Aspirant
    Dec 23, 2015
    Thanks StephenB, I've emailed as required, hopefully the brains trust will be able to resolve the problem without the need for a full system reset.
LeMMin9
Aspirant
Dec 22, 2015
This is the standard Plex app that is pre installed on the NAS

I attempted to update the app via the newer version on the ReadyNAS app website, however ended up with two versions of Plex on my NAS, neither of which would work. I was able to remove the later version but now I'm stuck with the older version installed but unable to be turned on or removed from the NAS
- BrianL2
  NETGEAR Employee Retired
  Dec 22, 2015
  Hi LeMMin9,
  
  Can you send us a copy of the logs so we can take a look?
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
LeMMin9
Aspirant
Dec 21, 2015
No luck, exactly the same response from the NAS, just hands on the same "removing application" prompt and doesn't do anything. :(
- BrianL2
  NETGEAR Employee Retired
  Dec 22, 2015
  Hi LeMMin9,
  
  Did you get this add-on from Plex website or NETGEAR ReadyNAS apps page?
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
LeMMin9
Aspirant
Dec 21, 2015
Hi BrianL,
Thanks for the welcome.

I have the latest OS update installed and my main admin page states that this is version 6.4.1

If I click "check for updates" it states I'm currently running the latest version

Thanks
- BrianL2
  NETGEAR Employee Retired
  Dec 21, 2015
  Hi LeMMin9,
  
  Try to add 8.8.8.8 as DNS in the active ethernet and try to remove it again.
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
LeMMin9
Aspirant
Dec 18, 2015
I've hit this problem today as well.

I'm using a ReadyNAS 102 with two hdd's and the Plex media server is playing up on me. I've tried to remove it and it just hangs on the "Removing Application" screen. I can't even turn the app on anymore either :(

Could one of the gurus help me please
- BrianL2
  NETGEAR Employee Retired
  Dec 21, 2015
  Hi LeMMin9,
  
  Welcome to the community!
  
  Which Firmware is installed in your system?
  
  Kind regards,
  
  BrianL
  NETGEAR Community Team
drivingsouth
Aspirant
Feb 17, 2015
Awesome, you're the best mdgm. Thank you!
mdgm-ntgr
NETGEAR Employee Retired
Feb 17, 2015
You should be able to access the web admin page again now
- djtraxz
  Aspirant
  Aug 06, 2015
  Iredmail wont uninstall. grrrrrrr please help
  - mdgm-ntgr
    NETGEAR Employee Retired
    Aug 06, 2015
    This sounds like a different issue.
    
    Which version of ReadyNAS OS are you running?
mdgm-ntgr
NETGEAR Employee Retired
Feb 17, 2015
Sent you a PM