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Windows 10 keeps forgetting ReadyNas
I have been trying to use an RN212D23-100NES with windows 10 (on an expensive windows 10 laptop) for many months and it has never worked properly. I completely gave up and stopped using it months ago and only occasionally do a firmware update check or check to see whether windows 10 will now talk to it reliably. It never does. Each time the problem is different and each time we get a bit closer to being usable but each time, we're still not there and I give up for another month. The "current" problem is that the drive seems to spin down or otherwise "go to sleep" in some way - or maybe windows 10 just "forgets" it every so often. This can happen even when the drive was accessed only a few seconds ago. Anyway, the result is that every so often windows 10 will take around 20 to 40 seconds to do something on the readynas (Ie. get a directory, open a file etc.) that should be immediate and of course, that crashes the computer. Before someone suggests it, yes I have unticked every "allow-windows-to-power-this-device-down" option in windows device manager and disallowed spin-down on the readyNas. There is nothing whacky about my network or my computer, My network is a bog standard Virgin media home internet setup and the computer is just used for business stuff - no video games or viruses etc. I am using a cabled connection, not Wifi.So, everything is about as plain, ready-salted as you can get. Nothing exotic here. Other than assuming that this is just another of windows 10's catalogue of fatal problems, I cannot see why it should be happening. Any ideas ?
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what router u are using?
The only box in the systen is the one Virgin Media put there when they connected us to the internet. I presume it is what you call a router or switch or something but anyway the cable comes in from outdoors and the ethernet connections and Wifi come out. It is a Virgin Media Super Hiub VMDG480 and it also has the letters CG3101D on it. Other than that I don't know much about the hardware. The ReadyNas is comnnected to one of its ethernet wired sockets and my laptop is connected to another of them.
What firmware is running on the NAS?
Phil99 wrote:There is nothing whacky about my network or my computer,
I wouldn't be so sure about the computer., Windows 10 should not crash when you attempt to access an inaccessable device. Yes, it may freeze for a bit while it retries many times, but it should ultimately give you an error message and let you go on your way.
It sounds remotely firewall related, though I have never heard of that specific behavior. Is your network designated as a trusted one?
Hi. Sorry. Been busy. Thanks for the feedback. The internet is a wired connection. Not Wifi. I'll be honest; I don't fancy turning off the firewall long enough for this problem to pop up. Sounds dangerous. Re: Windows shouldn't crash. True but it did until recently. Some time in the last month(ish), MS released some kind of update that stopped the crash and now leaves you growing a long white beard waiting for something to happen. I designate everything to be as hassle free, trusted, easy, one-click and minimal-password-stuff as possible consideriing it's only me that uses it. I don't need endless password and privilege hassle to access my own stuff. So, yes, the network is trusted, all the things I am trying to access are designated "trusted locations". I don't have a login so there is no question of me accidentally giving myself an account that hasn't got any privileges.
Quick update: I found someone reporting other network-ish problems with the firewall in AVG Internet Security (which is what I've got). They found that the cure was to add the IP address of the ReadyNas to the Network white-list in AVG. I did that and cross-fingers, the problem looks as though it might be solved - admittedly, I haven't had time to use the PC much in the 36 hours since I did it, so maybe it isn't yet. I will report back.
I run two RNAS 104's and both have a similar problem to that described and have done for 2+ years. Both NAS are running with OS 6.6.0 (current) and both loaded with 4 disks configured as Raid 5 and no optional apps other than SMB Plus (1.0.4)
The effect is that when doing a backup by file copy (5,000+ files, big and small) Windows 10 Explorer hangs and eventually indicates that it has lost the connection to the RNAS. Trying again usually kicks the copy off again, but it can need that every 5 minutes or so (which is kind of irritating in a 2-3 hour copy process).
Some time ago (I forget the details) an OS patch was published to deal with this and it worked, but the issue returned with subsequent OS updates.
However, turn off real time antivirus scanning on the NAS and all is resolved. I don't like it as a solution and all I can deduce is that the AV process is causing a timeout on the Windows copy.
I then updated SMB PLus to the current version (1.0.5) and restarted the real time AV scanning. All now seemed well.
So to anyone with a Windows connect problem I'd say make sure you are up date (main firmware and apps), usually sensible anyway, and if that doesn't fix it try disabling the real time anti-virus scanning.
Hello Grumpy-Wombat,
You might want to see this:
AntiVirus Plus app, if installed, will be removed when you update to 6.6.1.
Regards,
Hi Grumpy-Wombat,
Just wanted to verify if you were able to try out the new firmware?
Regards,
Thanks - all updated but I haven't tried a big backup yet. Will do in the next couple of days.
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