Email Settings for syslog not saving - WC7500

[DeNeil]

Email Settings for syslog not saving - WC7500 - tried different browsers - cleared cache - entered details - hit apply - looks ok - navigate away - come back - it has reverted to asterisks. Any ideas?

[DaneA · Accepted solution]

@DeNeil,

Thank you for your response. 🙂

I suggest you to update the firmware from v6.5.3.9 to v6.5.5.24 then check if the same problem will occur.  You can download WC7500 firmware v6.5.5.24 here.

Regards,

DaneA

NETGEAR Community Team

[DaneA]

@DeNeil,

Kindly post a screenshot of the settings you have configured.

Kindly try to reboot the WC7500. 

What is the current firmware version of the WC7500?  

Regards,

DaneA
NETGEAR Community Team

[DeNeil]

[DeNeil]

Hi

The Model is WC7500

The firmware is: Firmware version: 6.5.3.9

I have blanked out the email address for security.

After hitting apply, everything looks ok - I then navigate away from the page and come back to it and it has lost my entries.

The menu is under Configuration, System, Alerts/Logs, Email Setup

I have enabled syslog under  Configuration, System, Alerts/Logs, Logs/Syslog

I have set parameters for severity and to send E-mail to my email address under  Configuration, System, Alerts/Logs, Alarms.

Thanks

[DaneA · Accepted solution]

@DeNeil,

Thank you for your response. 🙂

I suggest you to update the firmware from v6.5.3.9 to v6.5.5.24 then check if the same problem will occur.  You can download WC7500 firmware v6.5.5.24 here.

Regards,

DaneA

NETGEAR Community Team

[DeNeil]

Great - all fixed - thank you!