Load balancing issue with SRX5308 - address not found

[ajm_ch]

I haven't been able to use load balancing for weeks now. If I do, it works for a while and then (most) websites just don't load any longer. It can be just any address, also parts of a website (eg images, embedded videos). Totally erratic. It started one morning apparently for no reason. I installed the latest firmware (srx5308_v4.3.3-6), changed all possible configuration options I could figure out. To no avail. It only works in Primary Wan Mode. 

Two Wan now - FTTH and Cable. 

Any idea? 

[ajm_ch · Accepted solution]

Well, it won't be solved. Patience left me. Level 2 said that Level 3 made some tests and didn't find anything wrong. 

I changed my set-up so that I won't need the SRX any longer. Case closed. 

Thank you for your help. All the best. 

Alain 

[JohnRo]

Hello ajm_ch, 

Welcome to the community! 

I have some questions for you that will help us properly isolate the issue. I have listed them below: 

1. Does the issue occur only when LB is enabled? 
2. Are you using weighted or round robin LB?
3. Do you have Traffic Meter enabled on the WAN ports? 
4. Do you have protocol binding configured? 

Looking forward to your response. 

Thanks, 

[ajm_ch]

Thanks JohnRo! 

1. Yes. As soon as I switch to Primary WAN Mode, everything loads normally.

2. Weighted, but Round Robin doesn't work either. 

3. No. 

4. Yes. But I also tried with all actions disabled--no difference. 

[JohnRo]

Hello ajm_ch, 

You'll have to contact our Support Team for this. I have checked our reported issues and I saw a case that is similar to yours. You may have to submit your configuration file and some packet captures for further analyzation. 

Thanks, 

[ajm_ch]

A ticket (# 26789704) is now submitted, with reference to this thread.

Thank you, JohnRo!

[ajm_ch]

The case is now transmitted to Level 3 Support, who has access to a computer of mine via Teamviewer. I'll updated the case when I know more. 

[JohnRo]

Hello ajm_ch, 

I'll look up your case also. Hope it will be fixed soon. 🙂 

Thanks, 

[ajm_ch · Accepted solution]

Well, it won't be solved. Patience left me. Level 2 said that Level 3 made some tests and didn't find anything wrong. 

I changed my set-up so that I won't need the SRX any longer. Case closed. 

Thank you for your help. All the best. 

Alain