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Re: VPN Client License
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Accepted Solutions
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Hi @Ocampas,
Welcome to our community! 🙂
It seems that you were having issues using the license that causes error 034. May I know what application are you using? Is it the Professional or the Client Lite? This error message pertains that the license key that you are using is not suitable to your installed software. If you are using the VPN lite, you may try to install the VPN Client Professional Software or do the other way around.
If ever your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards,
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Re: VPN Client License
@Ocampas wrote:
I cannot activate my software. Error 34.
As suggested in the community (by Netgear mods) several times:
"I advise you to register the serial number of your FVS336Gv3 to your MyNETGEAR account. After you have registered it, kindly open an e-mail ticket under the FVS336Gv3. State what happened and do not forget to indicate the e-mail address in case you have registered your VPN license key before."
@Ocampas wrote:
Where is your chat portal??
Go to my.netgear.com Online Support -> My Support -> [Contact Support] ... select the product, and you get the applicable support options.
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Re: VPN Client License
Great, so continue at that point as mentioned...
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Re: VPN Client License
I cannot find what you want me to find. your website takes me everywhere but where I need to be. I'm really confused.
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Re: VPN Client License
It's not my Web site - I'm not Netgear. Lack of a crystal ball, I have no idea what you see or does create confusion. Here is what get:
And because there is still mandatory moderation for in-line photos ... afraid it will take some time before you will be able to see these.
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Re: VPN Client License
When I click "contact support" the options you are refering to do not appear. Only a blank spot where the options should be.
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Re: VPN Client License
So I used another browser and got to the point you needed me to be. I selected my router and still no solution to my problem. This is becomming tiresome. How can I activate my software??
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Re: VPN Client License
You have to continue with the support options available. There is nothing more yet-another-customer helping in the community can do for you. Again, you don't talk to Netgear.
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Re: VPN Client License
Now i'm more confused, you are telling me you can't help me. How do I get my software activated??
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Hi @Ocampas,
Welcome to our community! 🙂
It seems that you were having issues using the license that causes error 034. May I know what application are you using? Is it the Professional or the Client Lite? This error message pertains that the license key that you are using is not suitable to your installed software. If you are using the VPN lite, you may try to install the VPN Client Professional Software or do the other way around.
If ever your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards,
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Re: VPN Client License
John, I am using the vpn client lite version that came with my router. I installed the version on the cdrom and tried the upgraded version, 6.4, but still get the error 34. Nothing is pointing to a solution. I keep going in circles on the website and always end up where I started with no solution. How can I get this license activated?
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Re: VPN Client License
The information ref. my.netgear.com was aimed towards your question about the chat support access.
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Re: VPN Client License
No thumbs up until my license is activated.
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Re: VPN Client License
I really need my license activated. The client is waiting on me to complete the install.
Please look here and tell me how to activate my license.
https://kb.netgear.com/31419/VPN-Lite-Software-Version-v6-40-004
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