Initialization Failed. For more information, please visit: http://readynas.com/remote Error Code: -3 ------------------------------------------------------------ Since updating to Windows 10, I can no longer connect to my NearGear. I have uninstalled and reinstalled but keep coming up with same issues. HELP!!!

see solution at https://community.netgear.com/t5/Legacy-NETGEAR-and-Partners-Add/ReadyNAS-Remote-Windows-App-Beta-1-7-6-27/m-p/970692/highlight/false#M14046

WINDOWS 10 - ReadyNAS Remote not connecting

46 Replies

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mdgm-ntgr
NETGEAR Employee Retired
Aug 03, 2015
So you are using ReadyNAS Remote? Is this with your ReadyNAS 104?

You should be using ReadyCloud with your 104 now, not ReadyNAS Remote. See http://readycloud.netgear.com
- BSI
  Tutor
  Aug 04, 2015
  I have the same issue with Readynas Remote to my NV+.
  It did work fine before the upgrade to Windows 10
  - JennC
    NETGEAR Employee Retired
    Aug 04, 2015
    Hi theonlyjustin and BSI,
    
    For ReadyNAS OS6 units, you should be using ReadyCloud. See ReadyCloud App BETA for Win 10 compatible.
    
    As for ReadyNAS NV+ since it cannot use ReadyCloud, try running the ReadyNAS Remote in compatiblity mode on your Windows 10. Simply right click the ReadyNAS Remote icon then click Properties, then Compatibility tab. Select "Run this program in compatiblity mode for:" select the previous Windows version you were using with it.
    
    Hope this helps and we look forward to your update.
    
    Regards,
bjw822
Initiate
Aug 05, 2015
Fought with this for 2 days and then reverted back to Windows 7. I have a duo v2 and I tried everything suggested in this post during the time I had it installed. Nothing works. Luckily I had a openvpn setup to my router. I had to connect and use the ip address in windows explorer to transfer files that I needed.

My only suggestion is to go back to your previous OS - but you will be fight with other things then. Like every task in the Task Scheduler being corrupt.

Or setup a different way to remote in. My router has openvpn built-in and is easy to configure. Only 5 connections though.

I hope Netgear does update the legacy remote so I can upgrade. I like a lot of the things on windows 10, but I am not ready for a new NAS.
JennC
NETGEAR Employee Retired
Aug 05, 2015
Hi eonlyjustin,

ReadyNAS Remote for legacy ReadyNAS devices is already EOL, although it still runs and can be used there will be no further update anymore since it has been replaced with ReadyCloud.

We apologize but it appears you cannot use ReadyNAS Remote on a Win10 machine.

Regards,
- gabornag
  Aspirant
  Aug 05, 2015
  Hi There,
  
  This problem exists on Windows XP and Windows 7 as well. I've uninstalled the ReadyNAS Remote from the machine normally and few weeks later I've ended up with the same issue when I've tried to reinstall it.
  
  Unfortunately this is Netgear's default approach if you're asking support for an older device.
  I've bought an NV+ on eBay and it's still registered with the previous owner who cannot be contacted anymore. I couldn't get any actual support despite I have the proof of purchase to show them. Isn't it nice, is it?
  
  G.
- BSI
  Tutor
  Aug 05, 2015
  So JennC
  What You really are saying by telling us that our products are EOL, You (Netgear) forces us to get (purchase) a newer NAS just because Microsoft decided to release a newer O/S?
  Our older Netgear NAS equipment are still fully functional even if you guys decides to take them EOL!!
  
  I think You will have a hard time convincing us why we should invest in a new Netgear NAS-device when You are hiding behind the EOL statement.
  You had a great an user friendly application that literally stopped working overnight.(for me anyway),
  In my world (as an IT-tech) this is not customer care..
  - OOM-9
    NETGEAR Expert
    Aug 06, 2015
    JennC is accurate in saying the product is EOL. There is still R4/R5 releases for some of the procucts although longer appart than the R6 line.
    
    We are interested in getting something available for the ReadyNAS Remote users. I will update everybody as soon as we have a ReadyNAS Remote client that is Windows 10 compatilible. (There are some other fixes in the connection area that we improved on ReadyCLOUD Windows Client that will be implemented on the ReadyNAS Remote.)
- MurrayMartin
  Guide
  Aug 07, 2015
  Leaving all of us who have depended on our systems with "a too bad message " is not an acceptable way to treat your customer base
  
  this can only cause us to leave for another supplier, after having used your products fr many years
  
  do not allow this to happen
  
  fix the problem
  - JennC
    NETGEAR Employee Retired
    Aug 07, 2015
    Hello,
    
    Engineering team have already confirmed that there will be a plan on an update for the ReadyNAS Remote to work with Win10. There is no ETA yet but they are currently working on it.
    
    Regards,
PGB99
Aspirant
Aug 19, 2015
Not only did the beta fix work, it works better than the old readynas remote. It seems to automatically reconnect more seamlessly.

Thanks Netherlands.

Now if you can get the Android app to work as of, that would be great!
PGB99
Aspirant
Aug 19, 2015
Don't you hate predictive text. Don't know why I am thanking Holland? Should have read 'thanks Netgear '
PGB99
Aspirant
Aug 19, 2015
You wait for a fix and 2 arrive at the same time. Just found the ReadyCLOUD app. Works well. Need to uninstall ReadyNAS remote. New ReadyNAS Duo might be EOL, but it just works. Probably should be on another forum?