GSS116E Power Failure

[micdousmi]

Woke up this morning and the power was out on my GSS116E.  It was working fine last night when I went to bed.  I unplugged it and plugged it back in and the power light does not come on and the lights just quickly flash.  Hardware is under a lifetime warranty and chat support, but I can't get connected with anyone.  Thanks in advance for any support.

[FURRYe38]

Tried a factory reset with all LAN cables disconnected from the switch? 

Power cycled OFF for 1 minute with out all LAN cables connected to the switch?

@ErwinL 

@ReneD 

@BrianL 

@MrJoshW 

[MrJoshW]

Hello,

Please send me a private message with your email the device is registered to and I'll have someone reach out to assist. 

[micdousmi]

Yes, tried to factory reset with all cabled disconnected.

Also, powered off, tried various outlets and event tested the power adapter with a power meter and its draws power.

[FURRYe38]

Ok. Please make contact with the forum moderator. 

Good Luck.

[schumaku]

Leaving alone this is a Plus switch, not a Managed switch (I'll request a mod to move this thread accordingly to the appropriate section). The formal way goes over https://my.netgear.com/ -> [Request Hardware Support] 

The same applies to the Limited lifetime* warranty and lifetime support chat - the same channel should be used. -> [Get Support]