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Forum Discussion
Loss of connection to management interface
I have a Netgear FS728TP 24 port PoE switch that has been running for sometime now. The switch was setup with a static IP on my network for web management. The other day I tried to access the switch and discovered it had lost my IP number. A smart discovery also failed and I finally did a factory reset and tried to access the switch with the default password. The login page displayed but when I tried to enter the default password I got a network error. A second attempt failed to even bring up the login page. Long story short; after several factory resets I have discovered that I loose the IP address after about one minute.
It does not matter if I just try to ping the default address or try to bring up the web management, the IP keeps droping out. Any help or advise on how to resolve this issue would be appreciate.
Charles
5 Replies
Hi cavtsupport,
Welcome to the community! :)
Try these steps below:
1. Disconnect your FS728TP from your existing network.
2. Connect a PC to a working LAN port of the FS728TP.
3. Set a static IP address of 192.168.0.210 to your PC.
4. Open a browser like Google Chrome. Then at the address bar of it, type 192.168.0.239 then press Enter. Login to the user interface of switch. Enter "admin" and "password" as username and password respectively without the quotation marks.
Note: The default IP address of FS728TP is 192.168.0.239.
Kindly answer the questions below:
a. Were you able to login to the web-GUI of the FS728TP after doing the steps above?
b. What is the current firmware of the FS728TP?
c. What is the behavior of the LED lights of the FS728TP?
Regards,
DaneA
NETGEAR Community Team
Dane,
I never received an email notifiing me of a response to this question but fortunately decided to check the board. From what I understand, you want me to unplugh all 24 devices from my switch, unplug the unit and then power it back up? This will have to wait until Monday when I get back in the office, but at this point I'll try anything. When I tried before I had set my Laptop (which was plugged into port 1) to 192.168.0.20 and then went to 192.168.0.239 with all devices connected. Even though the network for my devices is 192.168.1.0/24 with one vlan of 192.168.20.0/24 this had worked in the past.
Thanks for the reply
Charles
Dane,
After unplugging all of my devices I was able to get back into my switch. I have now been able to re-configure it back to my network settings and update the firmware.
This is the first time I have had to ever do this with a switch; thanks for the help.
Charles
Hi cavtsupport,
You're welcome! :) I'm glad that you were able to access the management interface of the FS728TP and updated its firmware.
Since your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Cheers,
DaneA
NETGEAR Community Team
Hi cavtsupport,
I just want to follow-up on this. Were you able to perform the steps I have recommended? If yes, what are your observations?
Regards,
DaneA
NETGEAR Community Team
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