Netgear M4100-D12 Documentaion for Resetting Passwords via Hyperterminal Inconsistencies
I tried to go into the M4100-D12 to reset passwords via the Hyperterminal instructions and had nothing but problems.
First Hyperterminal for Windows 10 does not exist. You have to get a trial copy of a 3rd party app.
Documentation for resetting password is located I believe in 4 different locations online from Netgear. 3 of the 4 locations gave erronious or bad information. Please consolidate the info sources to just one so only the correct page is online. Most list FLOW CONTROL as NONE. Correct setting is XON/XOFF. Also speed on most is listed as 9600 but correct is 115200kbps.
I tried for 2 hours fumbling around but was still not able to get the switch to respond to my input via the USB serial interface after loading the USB to serial driver. I finally got readable feedback instead of garbage when I "finally" found the correct settings. But it appeared my input was not being responded to. I finally gave up.
Does anyone know of a Netgear page for this that actually has the right settings and works and adresses all this?
Since Hyterterminal is dropped from Windows can Netgear give a software package that will work instead of having to download a trial of a 3rd party software (problem is using 3rd party you are not sure if it is their problem or whosever)?
And again, "please" consolidate all support pages to a single resource so I do not lose hours of my time because of out dated or bad information.
Re: Netgear M4100-D12 Documentaion for Resetting Passwords via Hyperterminal Inconsistencies
Dane,
Thanks for responding.
That is the 3rd set of settings I have seen. The main problem is Netgear web site has multiple pages for the same item. And they are not in sync...
Correct serial settings:
115200,N,8,1 and NO FLOW CONTROL
Checking for application q (you enter "q" within 2 seconds of seeing that line)
It would still be nice to see a Hyperterminal program like app from Netgear (at least a recommended one) since Hyperterminal is no longer supported in new versions of Windows. I have 27 (?) days remaining in the free trial program I scrounged. But then what?
Plowing along and at least greatful I can finally interect with the Netgear unit serial stuff.
Anyone know the correct password for the "17 - Start Diagnostics Application" ???
Re: Netgear M4100-D12 Documentaion for Resetting Passwords via Hyperterminal Inconsistencies
Hi Blitz2016,
For the HyperTerminal program, you may use PuTTy. You may download PuTTy here.
Have you tried to select "13 - Password Recovery Procedure?" Kindly post screenshots or images that shows the output on your end as you follow the procedures on the link I have provided.
Also, you may want to open an online case with NETGEAR Support for further assistance. Kindly state your concern and what procedure(s) you have done so far.
Re: Netgear M4100-D12 Documentaion for Resetting Passwords via Hyperterminal Inconsistencies
Dane,
Even though PuTTY has scant serial settings it does work on the router if you know the correct COM port and manually set speed to 115200.
Got the option 13 taken care of (admin passwords) and thanks again.
For grins I tried option 17 -- Start Diagnostics Application -- and I cannot find such password after searching a number of areas on the Netgear sites and others. My passwords do not work either. So I am beginning to wonder if #17 even is implemented.
Re: Netgear M4100-D12 Documentaion for Resetting Passwords via Hyperterminal Inconsistencies
Hi Blitz2016,
About option 17, I believe that NETGEAR Support can assist you with it. However, I am glad that option 13 worked for you. 🙂
It seems that the problem is now resolved. I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!
Re: Netgear M4100-D12 Documentaion for Resetting Passwords via Hyperterminal Inconsistencies
Actually the problem is still erronious information on numerous Netgear support pages that is definitely wrong. I believe there are at least 4 web pages that offer information at Netgear on the serial access information and I think 3 give bad info. The real problem is Netgear needs to consolidate the web site so that only 1 page displays the answer to that situation. Then they can better keep the correct information updated in a timely manner and we can save hours of chasing after bad answers. This insatnce is especially true and they should list the "PuTTY" info on that "one" consolidated page also.
I have noticed this problem several times when searching for info on actually supporting Netgear products. Either you get bounced around between sales/info pages and it becomes a nightmare to find actual data or there are multiple solutions/documentation pages on different parts of the Netgear sites. Netgear could save a lot of money by simplifying/consolidating resources by eliminating redundancy and duplication. Plus the user caan save time when searching and having to check multiple links or just out getting outdated information.
So the real problem is Netgear organizing their web sites better. The serial thing was just a symptom.
Re: Netgear M4100-D12 Documentaion for Resetting Passwords via Hyperterminal Inconsistencies
Hi Blitz2016,
You mentioned "3 give bad info," with regard to this, kindly post screenshots or hyperlinks that specifically shows these bad info so that I could try to make a request for correction.
