This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
Oh boy! Make sure you save customer service phone numbers, and continue use this forum because you will face disconnection for sure. …It’s good for what it is and NETGEAR needs to offer more support on this product for sure. Meural community doesn’t get much love. Last I heard they said they were aware of the issue and were addressing. I hope they do. Looking forward to the fix.
So I came home excited because the chat moderator told me it was fixed. It’s not fixed. I even tried on an android phone and the app will not connect, says offline even tho it has full WiFi signal connected to my network
I use mine for events. Had our IT department send a tech to the office to check out the wifi to make sure all was in order. Yup. Tried connecting to our three different wifi networks, plus hotspotting off his phone. All wifi networks are strong (and other devices connect without issue).
The devices worked fine on September 20. Not on September 21. What did Netgear do that day to change things?
I feel your pain, now you have three bricked devices, that’s a shame that Netgear doesn’t let their users know about the problem. It’s not a single person complaining, it’s multiple users with the same exact issue.
At this point I have my Meural unplugged until I hear of a solution. How can the Meural shows connectivity to my wi-if network, full bars, obviously connected to Netgear network and unable to pair with the app? I keep on trying the reset, tried on another network as well, another phone, even tried an android phone and still the same problem.
Should we bring this issue to a consumer protection branch? We could ask for compensation at this point. Collect signatures, do something. We can’t accept this.
I've got a couple more weeks before my next event, but I need at least one working by the week of October 21.
It's not like these are inexpensive items. And I'm loathe to call for support as (at least the last time I had to call for help) they force you to buy a subscription for support before they will talk to you! 😠 If there's no solution, why should I pay extra just to hear that? ARG.
I have noticed that the frame will say Offline, but if i go to membership and choose a picture, it will load quickly on to the frame. Keeping my fingers crossed that this will roll over onto the pictures that I add myself.
I come here from a quick google search, my canvas has also said offline and cannot connect from within the meural app the last few days (at least 3 days). I've tried different wifi networks and resetting the wifi and re-adding it.
Mine as of this morning is back in Idle/online mode. Just noticed that a playlist I sent to it yesterday finally made it to my Canvas. I did try the Wifi reset/clear but that didn't do anything initially and didn't bother resetting it once I came across this thread.
Hopefully others here eventually see theirs online 🤞
You did? It’s a little different now. I have been patient all this time, my Meural has always lost connection with my phone, the reset although very inconvenient would always bring it back until now. They said they are looking in to the problem, hopefully they’ll fix especially because some people use it for work.
Canvas Cassat-343 is online but app says its offline and won't connect
I have an old Canvas and a much newer one. Both canvasses are connected to wifi with good signal. The app on my phone and laptop have just started saying that the older canvas is offline but the newer canvas remains online. The Orbi modem app shows that both canvases are connected to wifi with strong signal. I have tried re-booting the modem. I have tried disconnecting the canvas from wifi and reconnecting. Still the app won't connect to the canvas. i have tried clearing all connections and setting up new wifi. Still the app won't connect to the canvas. How do I get it to reconnect? Thanks
Re: Canvas Cassat-343 is online but app says its offline and won't connect
Further to my post, I think the app stopped connecting with my canvas after I updated the app on my iPhone. I am now wondering whether my old Canvas (2nd generation bought 2017) is no longer supported by the updated Meural app. So I wonder if this is Meural's way of trying to force me to buy a new canvas...
Has anyone else experienced this? Is there a workaround?
