Netgear Armor doesnt show router AND no possibility to buy NG-Armor 4 RBR850;

[Theodam77]

Hi all,

I habve ORBI 6 

Product: RBR850

<removed serial number>

Trying to get Netgear Armor on it.

However: on the ORBI app in the security-tab only the trial possibility shows. If I try to activate, after a while it says: "failed to subscribe". In next screen (after OK): "we could not activate NT Armor on your router. Try again". Of couse when I do try again, it still doesnt work.

Then I thought: I buy the subscription. However: I cant. On the netgear armor account it says: "No routers associated with this account.". I cant add anything, nor can I buy a netgear armor subscription since the onbly thing that is shown is "install a bitdefender total security". Something I dont want.

Mail adres and p[assword are the same for ORBI and netgear.

What can I do?

Thanks

[Theodam77 · Accepted solution]

I did and it still did exist. In the end I solved it bu re installing the ORBI router.

[Christian_R]

Hello Theodamn77,

May you power cycle your Orbi router and reinstall the Orbi app. Please let me know if your issue persists. 

Thanks,

Christian 

[Theodam77 · Accepted solution]

I did and it still did exist. In the end I solved it bu re installing the ORBI router.

[Theodam77]

Thank you!

[Christian_R]

Hi Theodamn77,

Happy to hear! Feel free to reach out if you have any other questions/concerns.

Regards,

Christian