This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
I just got a new PC running Win11. For the first time, I'm using Ethernet and I'm getting this issue when trying to DL games from Battle.net. I did NOT exhibit this problem when getting games from Steam. I'll run a test on the Xbox app later today. What I did find out was pulling the Ethernet plug and turning on WiFi seems to have stopped this issue.
My system has an Asus Z690-P MB with:
WiFi: Intel AX201
Ethernet: Realtek Gaming 2.5G
My ethernet connection is going through a Netgear GS305 switch. I don't think it's gonna be an ethernet protocol issue with the computer since the switch would be rebuilding the packet (replacing MAC address, etc) so it should be catching protocol issues. If I had to guess, we really are seeing a DoS attack on the switch itself. Seems like when it gets a connection that ramps up too fast, it kills the router. My link speed on WiFi is 576/649 Mbps, so that probably isn't triggering the attack. If I have time this weekend, I'll play around and see what the magic DL speed is that triggers this bug. I think it should probably get sent up as a security issue since we are seeing a DoS getting triggered.
I just got a new PC running Win11. For the first time, I'm using Ethernet and I'm getting this issue when trying to DL games from Battle.net. I did NOT exhibit this problem when getting games from Steam. I'll run a test on the Xbox app later today. What I did find out was pulling the Ethernet plug and turning on WiFi seems to have stopped this issue.
My system has an Asus Z690-P MB with:
WiFi: Intel AX201
Ethernet: Realtek Gaming 2.5G
My ethernet connection is going through a Netgear GS305 switch. I don't think it's gonna be an ethernet protocol issue with the computer since the switch would be rebuilding the packet (replacing MAC address, etc) so it should be catching protocol issues. If I had to guess, we really are seeing a DoS attack on the switch itself. Seems like when it gets a connection that ramps up too fast, it kills the router. My link speed on WiFi is 576/649 Mbps, so that probably isn't triggering the attack. If I have time this weekend, I'll play around and see what the magic DL speed is that triggers this bug. I think it should probably get sent up as a security issue since we are seeing a DoS getting triggered.
I'm not sure the upstream device has much to do with this, as Orbi goes completely offline. The internal side drops, and you are unable to access the web UI when the DoS happens. Based on the testing I've performed, the high rate transfers that I get off the Blizzard app when connected to Ethernet seems to cause an almost immediate DoS. I do wonder about the Blizzard app, though. That seems to be an odd common thread. I wonder if it doing some kind of multi-point connection that is killing the router network stack?
I was never able to get this solved, tech support had me reload the same firmware and do a factory reset.
When i tried to download my larger files from Google takeout - the Orbi master would panic and turn red/purple. It could happen at any time during the transfer, but most times around 10 minutes into this.
i wanted this to work, invested in 3 units and spent $950
in the end, i moved back to Eero pro, and its been working solid - getting higher wireless transfer rates, however the range outside is not as good as the Orbi.
I'm not sure the upstream device has much to do with this, as Orbi goes completely offline. The internal side drops, and you are unable to access the web UI when the DoS happens. Based on the testing I've performed, the high rate transfers that I get off the Blizzard app when connected to Ethernet seems to cause an almost immediate DoS. I do wonder about the Blizzard app, though. That seems to be an odd common thread. I wonder if it doing some kind of multi-point connection that is killing the router network stack?
I apologize for not explaining better. I'm a Cybersecurity Engineer by trade, and I've already got the network topology configured per your recommendations. The ISP modem is in bridge mode with the radio turned off, with an internal 192.168.1.x net behind it. The Orbi is connected directly to it and located in the same cabinet (house is pre-wired for networking). The WAN side of the Orbi is getting a 192.168.1.x address from the modem, and has an interior network of 192.168.0.x with a mix of ethernet and WiFi hosts connecting to it and it's single satellite. Given that the Orbi is dropping it's internal network interface, it would be difficult to imagine a scenario where the ISP router could cause the Orbi to drop under any normal circumstances . Hence, this is likely more related to a firmware bug in the Orbi itself.
The interesting thing is that my Orbi claims to be at the most current firmware release so I'm guessing that this firmware update is still in testing. I need my network stable for work (both my wife and I work remote), so I'm not too interested in updating until it's in full release.
For Netgear:
I do believe that this vuln should be reported to NVD though as it has to potential to take down the router and seems to require a cold boot to fix. I'd ask that a representative from Netgear report this appropriately and document any workarounds/fix. I'm a firm believer that companies need to self report, but if that's not their business process then I'll be happy to collect the packet traces and report to NVD myself, but coordination with the security community would be a much better approach as a company.
The issue has been occurring since the summer and several beta firmware updates. Like you, I work from home and cannot have an unstable connection that creates many reboots during the week to correct the issue temporarily. Besides the issues during certain downloads it just wasn't reliable enough.
Try your Orbi system in AP mode with the ISP modem in router mode. I believe others reported AP mode helped in this situation.
The FW linked is a pre-released version and will not appear on NGs download site. It's meant to bring in some stability since v4 appeared last year and caused lots of problems for lots of users. This v5 version seem to be going in the right direction as others have posted seeing better results. Mines been online for over 10 days now and zero problems. Up to you though.
I apologize for not explaining better. I'm a Cybersecurity Engineer by trade, and I've already got the network topology configured per your recommendations. The ISP modem is in bridge mode with the radio turned off, with an internal 192.168.1.x net behind it. The Orbi is connected directly to it and located in the same cabinet (house is pre-wired for networking). The WAN side of the Orbi is getting a 192.168.1.x address from the modem, and has an interior network of 192.168.0.x with a mix of ethernet and WiFi hosts connecting to it and it's single satellite. Given that the Orbi is dropping it's internal network interface, it would be difficult to imagine a scenario where the ISP router could cause the Orbi to drop under any normal circumstances . Hence, this is likely more related to a firmware bug in the Orbi itself.
The interesting thing is that my Orbi claims to be at the most current firmware release so I'm guessing that this firmware update is still in testing. I need my network stable for work (both my wife and I work remote), so I'm not too interested in updating until it's in full release.
For Netgear:
I do believe that this vuln should be reported to NVD though as it has to potential to take down the router and seems to require a cold boot to fix. I'd ask that a representative from Netgear report this appropriately and document any workarounds/fix. I'm a firm believer that companies need to self report, but if that's not their business process then I'll be happy to collect the packet traces and report to NVD myself, but coordination with the security community would be a much better approach as a company.
has there been any resolution to this crashing issue? Also have the 750 and never had an issue with download crashing previous routers. Also have issues with just devices working when they are connected (ie. laptop and phone are both connected to the orbi wifi, but when trying to load an email or website it just spins until you disconnect from wifi and reconnect).
Mine seemed to fix itself with a firmware update. I paused all big downloads for a long time and then happened to boot steam up after a restart without really thinking and had multiple games update at fast speeds with no issue. Sorry I can’t be of any more help.
has there been any resolution to this crashing issue? Also have the 750 and never had an issue with download crashing previous routers. Also have issues with just devices working when they are connected (ie. laptop and phone are both connected to the orbi wifi, but when trying to load an email or website it just spins until you disconnect from wifi and reconnect).
My Orbi 750 is running Firmware Version V4.6.8.2_2.1.9. Support suggested turning off Armor and that stopped the crashing. Awaiting a real resolution since paying for Armor but having to have it disabled for a game to download from Steam shouldn't be the solution.
My Orbi 750 is running Firmware Version V4.6.8.2_2.1.9. Support suggested turning off Armor and that stopped the crashing. Awaiting a real resolution since paying for Armor but having to have it disabled for a game to download from Steam shouldn't be the solution.
