Unable to start trial for Netgear Armor

[JYRover2369]

I am trying to activate the trial to the Netgear Armor on my RBR20, however, I receive a Failed to Subscribe message along with a message to try again. I have attempted several times but no luck. I have also tried to enable/disable remote access but that didnt solve the problem. Any thoughts?

[FURRYe38]

Please post about this in the Armor app forum:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
https://www.netgear.com/landings/armor
Good Luck.

[Blanca_O]

Hi @JYRover2369

Welcome to NETGEAR Community!

Our support team is looking into this issue and would like to work with you. I will PM you requesting for more information.

Regards,
Blanca
Community Team

[darkol1]

Trying to activate and pay for Netgear Armour and keep getting "Activation Failed" - Error Failed to Subscribe. Latest firmware has been applied. 

[Blanca_O]

Hi @darkol1

Kindly try enabling/disabling remote management using the Orbi App. 

Did you purchase Armor using the Orbi app or a website? 

Regards,
Blanca
Community Team

[darkol1]

---

Ok I tried to enable and disable "Remote Management" several times.

No change to activating ORBI Security for NetGear Armor Trial.

If that cannot be done then I am at a loss for how to BUY Armor using Orbi app on my iPhone?

Any thoughts?

[Blanca_O]

Hi @darkol1

I have sent you a message. Please check your inbox.
 

Regards,
Blanca
Community Team

[Pweissma]

I'm also not able to start the free trial. After I hit activate it comes back with "Error -- Failed to subscribe". It's been like this for a long time and I would like to be using the security. Can someone from NG please contact me on this? I looked but can't find a solution.

[Christian_R]

Hello Pweissma,

May you send me a private message and provide the following info:

Email:

Router Model:

Router Firmware Version:

Orbi/Nighthawk App Version:

Thanks,

Christian 

[ianmclein]

 Similar to others here, I am unable to start the Armor trial on my Orbi 750.  I have already tried enabling and disabling remote management.  I get a "failed to subscribe" error.