- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
br200 not register insight cloud portal
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
br200 not register insight cloud portal
Hi I would really appreciate it if someone could help me with my BR200 today I noticed that the connection to the cloud is disconnected and the cloud light is not on in my profile I see the following message Waiting for first connect
I reset it, reset it again, it's updated to the latest possible version, but the cloud portal doesn't work and it's still on Waiting for first connect? Does anyone have any ideas THANK YOU
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: br200 not register insight cloud portal
Same issue, 2 units BR200 disconnnected at 10:37 EST today. Have not regained connection to Insight. Any updates from NetGear.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: br200 not register insight cloud portal
I am in the same boat, I think netgear is going to leave us in the sinking ship because it is old Hardware.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: br200 not register insight cloud portal
Hello MEN01
And welcome to the NETGEAR Community! 🙂
Has your BR200 functioned properly in the past? Do you have sufficient device credits for it? Additionally, does it operate correctly when not connected to Insight?
Have a lovely day,
Erwin
Netgear Team
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: br200 not register insight cloud portal
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: br200 not register insight cloud portal
Same issue with my two BR200 devices. Both showed disconnected yesterday in insight. Through insight app on my phone i was able to reboot both of them, so they really aren't disconnected? Once rebooted they show partial connection, yet the ipsec site to site vpn is functioning, and both locations have internet access through the routers. My guess is netgear, who abandoned these routers a while ago, made updates to insight that are not compatible with these routers. Now they are forcing our hands to buy new, or go with another vendor that supports their legacy products, unlike netgear.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: br200 not register insight cloud portal
Hello
We sincerely apologize for the inconvenience this has caused. We are aware of the issue and our engineering team is actively working to resolve it. I am closely monitoring the progress and will provide updates as soon as possible.
Have a lovely day,
Erwin
Netgear Team
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: br200 not register insight cloud portal
The BR200 (and BR500) support pages still show the old firmware. When will the new 5.10.0.6 be made available for download? Considering that the BR200 & BR500 routers are disconnected from Insight, an upgrade through Insight can't be done and must be done directly through the routers' UI ... so, having the file is critical.
Thanks!!!
-Brent
-----
Dear Brent,
The following firmware is available to upgrade your device:
Firmware Details:
Model BR200
Firmware Version: 5.10.0.6
Release notes:
Insight Managed Business Router BR200 Firmware Version 5.10.0.6
Bug Fix
This firmware addresses the following bug:
- Fixes the issue where SSL certificate for cloud connection has expired. Please follow the local GUI firmware update instructions to update to this firmware.
Known Issues
This firmware contains the following known issues:
- The BR200 UI cannot be reached through VPN, through a static route from a different subnet, or by LAN users from a VLAN other than the default management LAN (VLAN 1). Workaround: Access the local browser UI from the BR200 default management LAN.
- NAT loopback does not work in this release. NAT loopback is useful for accessing internal resources by public domain name. Workarounds: Use one of these workarounds:
o Change device hosts file to map public domain name to local IP when working on the same subnet as a public server.
o Use a separate DNS server that can handle accessing public resources from an internal network.
o Downgrade to a previous released firmware with NAT loopback support.
- IPsec issues
o Different IPsec policies (Rules) have to use the same Pre-Shared Key (PSK).
o When applying the Disable, Enable, and Add IPsec policy features to a new routing table and firewall rules, an established IPsec connection briefly disconnects.
Workaround: Change the IPsec policy only when a brief disconnect is acceptable.
o NAT-T cannot be disabled with IPsec IKEv1.
o Wrong subnet is displayed in the IPsec VPN log.
o Some supported IPsec policies (Rules) are not available in the local browser UI.
Workaround: Use Insight to choose from all supported policies.
- OpenVPN is missing the remote-cert-tls server in the client.opvn export.
Workaround: If “No server certificate verification method has been enabled' error is shown in the Open VPN client status window, add a new line at the end of the client.ovpn configuration file with this text:
remote-cert-tls server
- DHCP server max client limited to 254 addresses.
- DHCP reservation for non-default subnet may be lost after power cycle.
- IPv6 passthrough doesn't work.
- Unable to change name in IP/MAC Reservations or on Insight Cloud Portal.
- After the firmware update, GUI access through the Firefox browser is slow. The root cause of this issue is that Firefox does not update the certificate properly.
Workaround: Remove all old BR200 certificates:
- Launch Firefox.
- Select Options > Privacy & Security.
- Scroll down to the Security section.
- Click the View Certificates button.
- Delete all certificates named www.routerlogin.net.
Firmware Update Instructions
To preserve your current configuration, it is always a good practice to create a backup of your device settings before a firmware update.
To back up the BR200 configuration to the Insight Cloud:
- Log in to your Insight account.
- Find the BR200 in the Devices list.
- Edit the BR200.
- Select the Configuration Backup & Restore tab to create a configuration backup.
To back up settings from the local browser UI:
- Log in to the BR200 UI.
- Select Advanced > Backup Settings.
If the BR200 is connected to the Insight cloud, schedule or perform an update using the Insight app or through the Insight Cloud Portal.
To update the BR200 firmware from the local browser UI, follow the instructions in your product’s user manual. To view your product’s user manual, visit https://www.netgear.com/support/product/BR200.aspx#docs.
After updating to the latest firmware, make sure to update to the latest version of the NETGEAR Insight app for the best functionality and user experience.
Sincerely,
The NETGEAR Insight Team
Do not reply to this message. This message is automatically generated.
You are receiving this e-mail because of your notification settings in NETGEAR Insight. To manage your Insight notification settings, visit How do I view and manage Insight notifications?
©2024 NETGEAR, Inc. NETGEAR, the NETGEAR logo and NETGEAR Insight are trademarks of NETGEAR, Inc. 350 E. Plumeria Drive, San Jose, CA 95134 USA.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: br200 not register insight cloud portal
update is not available for download still has the old firmware .5 not .6
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: br200 not register insight cloud portal
Try this from BrendanM/Netgear... I downloaded/upgraded and it worked for me! I'm back and connected to Insight.
The firmware to address the problem is available at the links below.
For BR500:
https://kb.netgear.com/000066359/BR500-Firmware-Version-5-10-0-6
For BR200:
https://kb.netgear.com/000066360/BR200-Firmware-Version-5-10-0-6
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: br200 not register insight cloud portal
Hello bhinkston
Thank you very much for providing the links. They are indeed the correct ones for the respective device firmware.
Have a lovely day,
Erwin
Netgear Team