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Re: RBRB760 high CPU due to Parental control

FURRYe38
Guru

Re: RBRB760 high CPU due to Parental control

Very interesting. Nice work. 

Will look into this. Seems very helpful in some issues. 

 

 

Message 26 of 36
wvkregten
Aspirant

Re: RBRB760 high CPU due to Parental control

One more question before I reset all. I have two satellites, one I have wired, the other I cannot yet.

 

 

 

 

Does this have any impact? I see that the satellites are not very busy at all during the day.

 

wvkregten_1-1675158265482.png

 

 

 

 

Message 27 of 36
wvkregten
Aspirant

Re: RBRB760 high CPU due to Parental control

Monitoring today I see these steady values. Is this too high or normal / acceptable?

 

wvkregten_0-1675158514706.png

 

 

wvkregten_1-1675158535366.png

 

Message 28 of 36
FURRYe38
Guru

Re: RBRB760 high CPU due to Parental control

Over all seems kinda high for average or normal CPU usage. 

Something NG will have to review. 

@KevinLiT 

FYI, please edit out any MAC addresses or product serial numbers from pictures before posting in public forums for security reasons. 

Message 29 of 36
wvkregten
Aspirant

Re: RBRB760 high CPU due to Parental control

Ok. so I full pin reset the router and the satelites. After settig up again using a webbrowser on a wired pc the CPU usage is around 20% with Armor and SPC disabled. When I enable Armor it is about 25%. When i enable SPC it again jumps to 80+% on both cores.

 

wvkregten_0-1675680376241.png

At that moment I have 2 profiles setup in SPC but no devices in it yet. I do not want to add devices since the CPU load is too high and it will not work.

 

Any help?

 

Message 30 of 36
FURRYe38
Guru

Re: RBRB760 high CPU due to Parental control

NG will need to review this and take a look. You might capture debug logs with out SPC enabled then with SPC enabled. Lets get them to NG.

@Blanca_O @KevinLiT 

Message 31 of 36
wvkregten
Aspirant

Re: RBRB760 high CPU due to Parental control

Better I ask a refund 🙂 for wasting money on Armor and SPC (100us$)

How to send, Netgear gives only 60 day warranty.

Message 32 of 36
FURRYe38
Guru

Re: RBRB760 high CPU due to Parental control

That too. Something to ask them about. They need to look into this. 

 

Good Luck. 

Message 33 of 36
wvkregten
Aspirant

Re: RBRB760 high CPU due to Parental control

Yeah, sounds great. How do I contact them or log support case? Have you experienced their support website? It does not work.

 

wvkregten_0-1675696790820.png

 

Message 34 of 36
Blanca_O
NETGEAR Moderator

Re: RBRB760 high CPU due to Parental control

Hi @wvkregten 

 

I have sent you a message. Please check your inbox.

 

Regards,
Blanca
Community Team

Message 35 of 36
wvkregten
Aspirant

Re: RBRB760 high CPU due to Parental control

I replied. Any news or update? I disabled Armor as well as it also takes 20% CPU doing not much 😞

Message 36 of 36
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