Re: RN314 Disk corruption

BuyingQnap · ‎2018-05-03

I've had this RN314 for a few yeras now but its been nothing but headaches, Right now Its holding my data hostage. It Keeps telling me error 0x80070570 The File or Data is corrupted - I am running the NAS as a Raid-5 so i had hopes that a scrub should fix this issues. But it did not. Ther are no disk errors in Smart. I am currently Migrating my data to the cloud

If this was only 1 or 2 files no big issues but as of now its over 20% of all the files on the drive. The good news is the files seem to still be playable and work for me if i manually navigate to them...

If this was windows I'd run a check Disk on them, but I dont know what to do with this RN.

HELP.

StephenB · ‎2018-05-03

What firmware are you running?

There is a disk test in the system - click on the settings wheel on the volume tab to access it.

BuyingQnap · ‎2018-05-03

What ever the most current version is (6.9.3); Disk check has been running for 3 or 4 days so far found nothing. They are 8TB WD NAS RedPros.

Sun Apr 29 2018 18:36:46

Volume: Disk test started for volume Storage.

StephenB · ‎2018-05-03

@BuyingQnap wrote:

Disk check has been running for 3 or 4 days so far found nothing. They are 8TB WD NAS RedPros.

That's a long time. My last test took about 13 hours with 4x6TB (WD60EFRX). My array is 25% smaller, but your disks are faster...

If you have ssh enabled, you might want to log in and check the current smart stats with smartctl.

BuyingQnap · ‎2018-05-03

The smart on the front end isnt displaying any errors. could there be errors that are not being displayed?

how do I SSH in? I don't really know Linux.

StephenB · ‎2018-05-03

@BuyingQnap wrote:

The smart on the front end isnt displaying any errors. could there be errors that are not being displayed?

SMART is useful, but not everything - many drives fail without ever reporting a SMART error.

Do you have disk spindown enabled? That might slow down the test.

@BuyingQnap wrote:

I don't really know Linux.

Then perhaps postpone that step for now.

If you purchased the NAS new between 1-June-2014 and 31-May-2016 then you have lifetime chat support at my.netgear.com. If that's the case, then it would be a good time to use it.

You could also download the log zip file (if you haven't already), and look in system.log and kernel.log for disk and btrfs errors.

BuyingQnap · ‎2018-05-03

Just tried to speak with them. i am out side of coverage, even thought i bought it in 2014... I think I literaly bought it 5 days before that time frame.

Label: '7c6efc30:Adonis' uuid: 9e1ad57c-9b40-45b0-9a0f-e1531c049988
Total devices 1 FS bytes used 9.66TiB
devid 1 size 21.82TiB used 11.11TiB path /dev/mapper/Adonis-0

=== filesystem /Adonis ===
Data, single: total=11.08TiB, used=9.66TiB
System, DUP: total=64.00MiB, used=1.47MiB
Metadata, DUP: total=14.00GiB, used=741.88MiB
GlobalReserve, single: total=148.12MiB, used=0.00B
=== subvolume /Adonis ===
ID 257 gen 192900 top level 5 path .purge
ID 258 gen 198509 top level 5 path ._share
ID 259 gen 198532 top level 5 path .apps
ID 260 gen 190318 top level 5 path home
ID 261 gen 50583 top level 5 path .vault
ID 262 gen 190318 top level 260 path home/admin
ID 263 gen 198551 top level 5 path W
ID 264 gen 198509 top level 263 path W/.snapshots
ID 265 gen 198536 top level 5 path .timemachine
ID 266 gen 190318 top level 260 path home/Evan
ID 23096 gen 191461 top level 5 path BackBlaze
=== qgroup /Adonis ===
=== btrfs dump-super

StephenB · ‎2018-05-03

@BuyingQnap wrote:

I think I literaly bought it 5 days before that time frame.

You aren't eligible than, but is was worth a try.

mdgm-ntgr · ‎2018-05-03

Can you send in your logs (see the Sending Logs link in my sig)?