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I have used this device for five years. The power supply died. I replaced it. Installed the drives are in the same locations. All files and access were back, AFP, CIFS, https (Frontview). There was one glitch, Frontview home screen showed 0% of 0mb usage, yet the files were there. Sounds great huh?
Well, then came El Niño ... We had a power outage, twice. The second time the NAS acted up. It boots, and the lcd shows the correct volume usage/size. But there are no file protocols because my computers can not find anything. Frontview admin is "can not connect to server". The Raidar app finds the device fine, shows it healthy, all drives normal.
Anyone knowwhat what is going on? It is like a gremlin got in there and turned off all protocols.
my network gear (Meraki) tested the cable, and the device appears to have a connection (again Radar fins it fine).
After reading a little, I am wondering if there is a back door SSH solution to turn on protocols?
Or, should I reinstall the OS, with the Radar interrupt back out before wiping out my data? Can't do that...it is not backed up.
You could try per-incident support (though that could end up escalating to a data recovery contract).
It is also possible to mount the RAID array in an x86 linux system, and extract the data.
If you have the skills, you could also telnet into the box (after booting up in tech support mode). Though the data volume would need to be manually mounted, and it would be easy to do more damage.
Did you manage to download the logs as requested on the case before you lost access?
So the data is important, but you have no backup? Important data should always be stored on multiple devices. Especially as hardware ages there is the possibility you may run into problems.
If you value your data, I would follow up with support and get any needed contracts for them to look into this. They may/may not be successful but they have a better chance than you trying to fix this yourself.
I did an OS reinstall. Let File Check run and booted up. AFP access is back and files and shares are in tact. Frontview opens but only goes so far. I have uploaded a screen shot in Mynetgear to the add to the case so you can see the partial Frontview load.
I did send the log I grabbed before things went south to this case number, didn't you get it? I just uploaded it again. It is a screen shot of the log screen, not a log file. I was not sure how to extract that.
But is nice to see those shares and file again. Don't know how many DVDs I'll need to burn to back up the data (2.3T) Whould that really be 4.7GB divided into 2.3T of data. Eeegads! 489 DVDs.....that's not going to happen. I guess I need to get another NAS and copy transfer over?? I see the falicy of thinking a NAS is backup. At least only one NAS.
I would thinking backing up your data would be a logical next step, yes.
Sounds like it probably isn't data recovery.
Support would need a Pay Per Incident contract to look into this remotely. You may prefer to simply backup your data and restore to factory default (wipes all data, settings, everything) then restore your data from backup.
It could be a full OS partition or something like that.
I closed the ticket out and I really appreciate all the help. If you recall, Frontview is corrupted and I am trying to backup so I can perform the Factory Reset. I bought a 5 TB usb drive. Formatted it to exFAT (the kid in the store said that was good with Win and Mac) and started to do a copy through by computer.
I have a Mac-mini server running El Cap. I plugged the new drive into the server port. The NAS and Server are both connected via Ethernet on a gb switch. I proceded to copy by selecting all files and folders inside the three shares. The Finder indicated preparaing to copy. After twelve hours it was still preparing to copy and no movement on file counts. (there was movement and then stopped, I don't know if it was the total number or froze or working)
I think I might have been impatient. I hit the stop button on the three share copy windows. Two stopped. One hung. I force quit the Finder and went to check everything out. The new drive had these ghost images with no bytes copied.
Impatient again I decided that I should reformat the drive. This time HPS+
I checked that the NAS and all of my files are still there and I did a test on one file copy and it worked fine. Still have all my files!
I have 2.3 TB of data on the NAS. (total space is 5.7 TB)
So here is my question. Is there a better way to copy than using the Finder in OSX? If I had Frontview I would simply use the usb backup but can't do that.
Any suggestions appreciated. Is there a good copy program separate from the finder? Should I try small chunks of data instead of entire shares worth?
Also, I have a green and amber light at the ethernet port and I know my switch is 1000. Any way to make that just a green light and the the NAS up to 1000? I know it is autosense but what a speed downgrade if I only have 10 or 100.
Had a lot to do since the last message, but I have backed up ALL data to a separate new drive.Yeah! So I started with the OS Reinstall. It hangs...."Booting.." Now I thing the next step is the Factory Reset correct?
Had a lot to do since the last message, but I have backed up ALL data to a separate new drive.Yeah! So I started with the OS Reinstall. It hangs...."Booting.." Now I thing the next step is the Factory Reset correct?
All backred up but not seeing the boot menu choices for a reset.
(see replies to Stephen B)
Anyway all choices do the same thing,
Booting...
I was contemplating swapping the drives around, probably out of desparation thinking about if the boot sector in the array was gone, maybe the system would take care of itself and reset. ???
How do I do a USB Boot Recovery? It isn't is the manual.
Are you wanting to do a factory reset? If so, try removing all the drives, and unformatting one in a Windows machine (right-click on computer, then select manage. After that, scroll down to disk management and delete all the partitions).. Alternatively, using the vendor diag (seatools for seagate, lifeguard for western digital) to zero the drive.
Then boot up with just that drive installed. The NV+ should do a factory install. After you confirm that it boots, you can hot-insert the remaining drives one at a time (it will need to resync after each).
