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Re: Rn314 no access past the boot up... "mount_block_root +1 e 9" huh? #26280310
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Re: Rn314 no access past the boot up... "mount_block_root +1 e 9" huh? #26280310
Try another USB stick.
For me, at least, it took a very old (and small) USB stick before the recovery would work.
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Re: Rn314 no access past the boot up... "mount_block_root +1 e 9" huh? #26280310
Thanks for the advice. I've tried quite a few USB sticks. Most aren't recognised. The one that actually does mount loads the Linux kernel and initrd.gz then stops so I'm guessing it can read the stick.
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Re: Rn314 no access past the boot up... "mount_block_root +1 e 9" huh? #26280310
The ones that I used and which did not work all loaded and got to a certain point (I cannot remember where) and then stopped. So, the fact that you get to a certain point, but do not work, does not mean that the USB drive is working.
Keep trying.
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Re: Rn314 no access past the boot up... "mount_block_root +1 e 9" huh? #26280310
Yes you need to keep on trying different USB keys till you find one which works.
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Re: Rn314 no access past the boot up... "mount_block_root +1 e 9" huh? #26280310
Has anyone been able to isolate the USB issue? Is it a mounting problem (I suspect this is the case and it can't deal with proprietary drivers) or is it a problem reading files.
As stated above my NAS will mount one of the many USB sticks I have tried but stalls at “loading............initrd.gz”. I’m very familiar with Linux and am fairly certain that the USB volume is mounted and it can read at least 2 of the files. Has anyone seen anything similar?
Perhaps NETGEAR should publish a list of compatible USB sticks so that the pile of useless USB sticks I have on my desk won’t continue to grow. It also might save me forking out for more.
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Re: Rn314 no access past the boot up... "mount_block_root +1 e 9" huh? #26280310
There are a huge number of USB keys on the market and we can't keep track of them all. Please try some more USB keys JayMcc.
I assume you are following the instructions and using the USB Boot Recovery tool to create the USB Boot Recovery key?
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Re: Rn314 no access past the boot up... "mount_block_root +1 e 9" huh? #26280310
You don't need to keep track of them all, just the ones that work. I've spent almost 20% of the price of the NAS on USB sticks. Surely you could make some recommendations on which ones have worked or are most likely to work.
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Re: Rn314 no access past the boot up... "mount_block_root +1 e 9" huh? #26280310
Unfortunately if you can't find a USB key that works and have tried that many then the unit will need to be replaced.
You could either return to the store you purchased and exchange for a new unit, or we could do an RMA. Either way you should use a scratch disk (must not be from your array) to update the firmware on the new unit to 6.4.2 (which has a fix for this problem) before moving the disks across. If you don't have a scratch disk let me know and I can do this remotely.
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Re: Rn314 no access past the boot up... "mount_block_root +1 e 9" huh? #26280310
Sounds like a new unit might be my best option, I have an open support ticket so I'll discuss it there. Thanks for the help.
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