I've found the solution. I guess after any update or reboot on the router it seems to to change the time zone. Fix your appropriate time zone on routers settings directly from the web. Should be under Administration > NTP settings > Time Zone. Apply let it reboot. Try your app again. Your welcome.
I had this same problem. The latest firmware updates have implemented a password policy. The new policy requires special characters. You can login from browser, but not the app, if your password does not meet the new password policy.
Go change your admin password via browser, then go login via Nighthawk app. It will work. 🙂
In my situation, I have Nighthawk app on iPhone and iPad. I purchased a new RAX200, setup with Nighthawk app. I then upgraded the firmware and could not login via iPad or iPhone. This issue persisted for a long time, I tried everything in this list and nothing worked.
Today, I reset the password and noticed that my original password didn't match the new password requirements. After reseting the password, I can now login via Nighthawk app on both iPhone and iPad.
I cannot find "Administration" on the website. Also, I tried to change my password to add a special character... Still can't login.
I have no idea what that means.
You have joined in on an existing conversation that may or may not have anything to do with your problems.
There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
If you do want help with your problem, check previous stuff that may be related then start your own discussion.
If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide. For example, as this is a router, it helps to know what modem you are using and the various things that you have tried to fix the problem.
In my case, after a firmware update the time zone was reset so once you set your time zone to the correct one, The logon timeout won't reoccur You'll have to reset the time zone using the Web Interface not the app
Model: R7900P|Nighthawk X6S AC3000 Tri Band WiFi Router
You have to use routerlogon.com From a laptop. Yeah once you connect to your router through thru netgear then then look up at the top you will see it updates available. Once you click that and update your router you will be able to log into nighthawk
You have to log in on a laptop to www.routerlogin.com Once you do that you can look up at the top left corner it will say updates available or firmware available you need to click that and let your router update your life your lights on your router will go out it will take a little bit of time period once you do that you will be able to log in to the nighthawk app
@Macmac312 wrote: .... can look up at the top left corner it will say updates available or firmware available you need to click that and let your router update your life your lights on your router will go out it will take a little bit of time period once you do that you will be able to log in to the nighthawk app
Good in theory, but not always reliable. It can miss some updates for reasons no one has ever explained satsifactorily.
I have done everything posted to fix this issue and nothing has fixed this,I can not open my Nighthawk App and I guess we all have to wait for Netgear to come up with a fix?
@Aru92 wrote: I am also having the same issue from the Nighthawk app after router firmware update but I can enter through browser...what shall I do now??
It isn't obvious that this has anything to do with firmware.
If that was the cause then people would have successfully rolled back to restore this function. That doesn't seem to work.
Have you tried it?
The same issue also hits routers with unchanged firmware. The consensus is that it is the app that is bust.
I'm having the same exact issue since last night when I attempted a routine reboot and I've been using the nighthawk app for my AC2200 modelEX7500 so I'm not so sure it's due to the app not supporting your router if you've been using the both of them before this happened .I don't really know what to do I can't get into my router? Suggestions!?!?
