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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
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Hi,
I am trying to use NETGEAR Genie Parental controls and when I attempt to login to my OpenDNS account, I get the following error message:
"There was an error signing, in please make sure you're connected to the Internet and try again"
I am connected to the internet and I can open my account using the same email and password on the OpenDNS site but Genie will not connect.
I have a D6300 WiFi ADSL Modem Router running firmware version V1.0.0.90
Any ideas? This is getting frustrating, as I have tried several times, at different moments of the day - just in case that helps...
THANK YOU for anyone who may be able to help.
Solved! Go to Solution.
Accepted Solutions
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
I have jwnr2010w5 router and the problem is same.
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Thanks, Dexter. Hopefully Netgear engineering team can come up with a solution soon - as you can see from other posts, there seems to be a lot of people having the same problem.
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Just bought R8500 - same problem: for what I have paid this is unacceptible. I am inclined to return unit unless this can be corrected. This is one of the reasons I purchased it!
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Same problem. NEEDS a solution (i.e., should work as advertised)
Seems like this has been an issue for quite a while now. Is it LIKELY to get a fix??
Model: Nighthawk R7000
Firmware: V1.0.4.30_1.1.67
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
well????? I am same - answers please!
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Hi @pharesal, @ckelly38237, @TCasb7793, @jhhansen3, @snowedin, @guddootomar,
We sincerely apologize for the inconvenience. Engineering is currently working on a fix. In the mean time, you can try using an iOS or MAC OS X device to log in to your OpenDNS account using the NETGEAR Genie for you to setup and manage LPC.
Regards,
Dexter
Community Team
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Tried it from my Mac (Running OSX El Capitan). I get the same error. It acts as if I am not conected to the internet though I am.
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Hi - I'm in the same boat as all here, bought the netgear WNDR3700v5 router just for parental controls and I'm getting this "please make sure you're connected to the internet" message when I obviously am.
Also tried from an iPhone as per last suggestion and I get the message "Internet is not available. Please connect your router to the Internet first."
NetGear = very disappointing... what's going on?
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Just bought R7000 - same problems I can log into OpenDNS account, but will not work on windows descktop in the parental controls are or the Genie app (boots me out of app) This is only of the reasons I purchased it!
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Hi @TBeese, @Stung and @ckelly38237,
You should be able to login to your OpenDNS account through the NETGEAR Genie and manage your LPC (Live Parental Controls) settings.
Regards,
Dexter
Community Team
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Hi Dexter,
I was finally able to login to OpenDNS through Network Genie - and enabled LPC, created bypass account, added time blocks etc....
Those having similar problems in this thread, try it now and hopefully you would be able to get in already. The engineering team must have fixed the problem at last.
Thanks....
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
I am having the same problem and it will not let me access from my laptop or my Ipad
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Same Issue different day.cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie.Not good enough Dexter Solution now mate!!!!! or are you guys in the business of stealing people's money.Your product does not perform to required standards and the Australian Competition and Consumer Commission has now been notified and directed to this page.If we cannot protect our children and Netgear are not interested in addressing the issue in a timely manner,I have no alternative but start a full Social Media campaign stating Netgear are not interested in protecting children online by selling a product which does not do what it states on the box.This evidenced by the extreme amount of time it has taken to get even a luke warm response from Netgear good onya dexter top work mate.
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Hi @mortensonl,
I will need the following information for us to isolate the issue.
1. Are you still trying to register an OpenDNS account or do you already have an existing one?
2. Have you tried uninstalling and reinstalling the program/app?
3. What version of the NETGEAR Genie program do you have installed on the laptop?
4. Are you getting an error message? If yes, what is it?
5. What is the model number of your device?
6. What is the firmware version?
Regards,
Dexter
Community Team
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Hi @StrayDogJoe,
We would like to help you resolve your concern about this feature of the product. I have sent you a message. Please check your inbox.
Regards,
Dexter
Community Team
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Hello. I have been using a Netgear R7000 for about a year. This morning I am trying to setup the parental controls. I downloaded and installed Netgear Genie V . 2.4.16. I tried to set up an opendns account and am getting the same error message with regard to password. I have tried many different configurations for a password, all within the required parameters, and it still returns the error "Invalid password" message. Any suggestions?
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Same issue from PC or from any Apple device with Netgear AC1200.
Firmware - v1.0.0.38_0.0.38
Using newly created openDNS account
I work in the industry, so I would hope to be able to setup something as simple as this.
Judging by the time this thread has been running, and how long the problem has been evident, I'm going to box up the Netgear, return it to Amazon, and get a Vigor, unless you can convince me otherwise by tomorrow.
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
Hi @solarstone,
1. What error message you're getting?
2. Are you able to login using the same credentials through the OpenDNS website?
3. Has it worked before?
4. Have you tried using different logins?
Regards,
Dexter
Community Team
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Re: cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie
It's now 29/11/2015. Any solution yet? I'm having this problem with a D6200.
Can't be botherred. I'm uninstalling!
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