New Firmware v2.3.2.108 (XR500)

[Netduma-Fraser]

I think those are probably unrelated. When you get the CPU spikes is there a lot happening on the network at the time such as downloads, streams etc?

[Raf1212]

@Netduma-Fraser , @Netduma-Liam 

[Raf1212]

I will add that when qos is turned off, it still shows on a grayed background that congestion control works, i.e. it is active

@Netduma-Fraser , @Netduma-Liam 

[Netduma-Fraser]

Someone has let us know about that so we're looking into it.

[ep2015]

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@Netduma-Fraser wrote:
I think those are probably unrelated. When you get the CPU spikes is there a lot happening on the network at the time such as downloads, streams etc?

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I've let it go to see if it will come down on it's own and it hasn't in days - the usage ranges from literally doing nothing (< 1mbps use) to streaming 4k content. Doesn't change and the CPU is locked at 100%. 

My nas does regular backups, but I've got that capped to 1/3 of my available upload bandwidth and it's been on the same usage pattern long before these spikes showed up.

[Delx]

upgraded to 112 beta still having issues with authentication errors and coudnt get ip address.

I have disabled smart connect and 5gz wifi which seemed to reduce the problem. will pm log file to Tim

[tekonsite]

I have upgraded to .114 and all things look good so far except Ping Heatmap will not load and showing the following error...

"Uncaught SyntaxError: Unexpected end of JSON input".  I will keep you up to date on my findings if any.

[Netduma-Fraser]

@ep2015 That may be a visual issue rather than actually it being at 100%, what does CPU load say on http://routerlogin.net/debug.htm
@Delx I'd recommend you go to .114 and then do a factory reset.
@tekonsite did you do a factory reset after upgrading?

[Delx]

Yes sorry I meant I'm on 114 not 112

[tekonsite]

@Netduma-Fraser  Yes, I factory reset.

1. Before firmware update I factory reset

2 After 114 firmware update I factory reset again.

I upgraded from .108

The Heat Map has always been a problem as it worked sometimes in .108 and now in .114 it does not load at all.

[Netduma-Fraser]

Okay thanks I'll get the team to take a look, if you reboot does it load ever?

[tekonsite]

Unfortunately it never loads even right after a reboot. I may reload the firmware again tomorrow to see if there is any difference.

[crmontoy1]

Yes its true i did the factory reset and I had the same values also in QoS 70-70 and the traffic prioritization..... im into the V 2.3.2.114

[tekonsite]

#crmontoy1, so are you saying you can see the same error with Ping Heat Map?

[crmontoy1]

No, im saying that i did the upgrade after that factory reset and when i was setup it up the values in QoSi saw the same 70-70 sliders that i had before and also the device added in traffic prioritization ( games console) so was weird cause normally after the reset everything is erased

[Rockemail]

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@crmontoy1 wrote:
No, im saying that i did the upgrade after that factory reset and when i was setup it up the values in QoSi saw the same 70-70 sliders that i had before and also the device added in traffic prioritization ( games console) so was weird cause normally after the reset everything is erased

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I got exactly same problem here.(v2.3.2.114)

All the QOS section settings doesn't erase to default after reset the router.

About IPV6

It works well about a day time but then got same problem like previous firmware.

[Mattia91]

Lo scarica come file img. Come faccio a installare nel router xr500

[Netduma-Liam]

Now log in to the router interface and go to Settings > Administration > Firmware Update.

[Netduma-Liam]

OK thanks, the QoS issue is being investigated!

So are connections then dropping after about a day or so?

[Mattia91]

Mi da errore se metto il file img.
Segna formato non valido. E possibile avere il file corretto per xr500

[Rockemail]

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@Netduma-Liam wrote:

OK thanks, the QoS issue is being investigated!

So are connections then dropping after about a day or so?

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The situation is the same as this.(With IPV6 enabled)

[ep2015]

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@Netduma-Fraser wrote:
@ep2015That may be a visual issue rather than actually it being at 100%, what does CPU load say on http://routerlogin.net/debug.htm

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It says "CPU Load 100.000000%"

[gisuck]

Cosmetic bug: Currently testing the connection benchmark tool by having it run every 4 hours, and it appears to have some issues measuring the download bandwidth. The first datapoint is way too low before catching up to what my actual bandwidth is. It's probably best to start the download test and discard the first few datapoints before measuring. Same thing with the upload too, even though you barely tell with the graph, the first datapoint on the upload is 2x-3x higher than my rated bandwidth before accurately measuring the upload.

https://imgur.com/a/wSCFjfh

In comparison of what I get using the speedtest.net app

https://imgur.com/a/e8Q2pke

[Netduma-Fraser]

@Mattia91 are you selecting the .img file from your PC when you are on the firmware update page of the router?
@ep2015 could you upgrade using TFTP please and then reset if possible and see if that happens again? It might be a boot process issue. https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
@gisuck we're aware that the speed part does not accurately reflect a users speeds currently - usually for those with high speeds.

[tekonsite]

Is anyone able to launch the Ping Heatmap option in the firmware ending in .114?